IT Service Manager

Vilnius - Telia
I vieta IT ir telekomunikacijų kategorijoje

Mes esame

Right now, we are looking for a Technical Incident/Problem Manager to my team.

I am Johan Mosén and I am Head of Application Operation Rxdod team within Telia IT. We are a great bunch of people, and I am super proud of every member of our team. The team is in the middle of a very exciting journey, running the operations of Telias target platform for Mass Market customers. We have great fun; we care about each other and the systems we are running. We dare to take on new things and always look for new ways of automating our operations to secure quality, customer experience and stable systems.

This position is in Telia Global Services Lithuania. Telia Global Services Lithuania is the competency hub for Telia Company, delivering products and services in IT, network, analytics, procurement, HR and finance operations.

Your next challenge?

As Technical Incident/Problem Manager, you will be driving the incident/problem process in your team and together with other teams. You will work in a proactive way together with the team and other teams to make sure the systems are stable and up and running 24x7, not only isolated per system but also from an E2E perspective. You will coordinate with 24x7 control center incident managers and follow up on incident/problems taskforces.

Who are you?

You have a strong interest in technology, and you like to deep dive into complex situations. You like to work together with your immediate team as well as collaborating with members of other teams and vendors from all parts of the world. You are using best practices and knowledge of internal or external sources to improve our deliverables. You interact fluently with colleagues to argue/brainstorm on solution designs or in troubleshooting. You have experience with ITIL processes (incident/problem/change) and service management. You are familiar with Linux environment.

Your personality:

  • Customer always comes first
  • Positive mindset
  • Strong in communication and coordination
  • Strong inner drive
  • You always seek and find improvements, both in the technology parts and our way of working

What will you find at our home?

We believe that people thrive in a purpose driven and values-oriented culture. Welcome to Telia the home to your next big opportunity. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

Working in this position you will receive a base salary from 2900 to 4300 Eur (gross) EUR Monthly. Plus annual bonuses which vary, depending on your competencies and your and Telia results. Besides for each employee Telia has additional employee benefits package which includes:

  • Health insurance and pension plan;
  • Various Telia and partners discounts and offers;
  • Additional vacation days;
  • Flexibility that enables work-life balance
  • Chance to grow both personally and professionally with our internal programs;
  • Open, relaxed and fun working environment
  • +19 000 awesome colleagues across Nordic & Baltics


If you fancy joining my team, apply for the job! Do you want to know more, call me at +46 70 6979131, email or connect with me on LinkedInén-162ba22/

Selection is ongoing, so do not hesitate to get in touch. Last application date is 2021-04-30.

Welcome to Telia – Home to your next big opportunity!
I vieta IT ir telekomunikacijų kategorijoje


Everything we do is about bringing the world closer through technology. Our 20,000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. We’re empowering people, companies and societies. This is our business. Our passion. Our home. Welcome to Telia, the home of your next big opportunity and a place where everyone can be themselves with equal access to opportunities.
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