IT Service Manager

Vilnius - Telia
I vieta IT ir telekomunikacijų kategorijoje

Mes esame

Telia is searching for an IT Service Manager in the department that develops and maintains sales solutions for our Stores, Partners and Customer Care. I´m Bjørn Melling, managing a positive and adapt group of employees and consultants across Norway, Finland, Lithuania, Estonia, and Czech. We are on a very exiting journey building modern and effective sales tools with focus on the end user experience and simplicity of use. Our tools are central in Telia – they must always work.

Your next opportunity?

As IT Service Manager you will be responsible for all proactive measures to avoid incidents that might cause problems for our customers, secure production stability or protection of customer data for our tools used by our Shops and Customer Care in Finland.

These activities are of fundamental importance for Telia. We call this domain Priority Controls and keywords for these controls are security, continuity, risk and privacy. The controls are designed by our compliance department with the purpose to secure that Telia will continue to be a reliable network/service provider. Your work will be based on best practices we already possess in Telia at group level and is categorized in What needs to be controlled and how to perform the controls. You will join the ways of working with Priority Controls community to share your learnings and learn from others. In Telia we always strive to be better at what we do, and we do it together.

We are looking for You that share our passion to develop great service and our way of working. You will have the opportunity to work with cross functional teams and be surrounded by skilled colleagues in the north and Baltics. We have a strong culture for competence sharing, open and honest feedback and continues learning.

As an IT Service Manager – you will be responsible for

  • Making sure that the systems we develop is compliant with our Priority Control requirements.
  • Making sure that controls are done within their deadlines.
  • Identify controls that is non-compliant and create the plan for how to improve.
  • Take an active part in sharing competence and experiences for others to learn from You.
  • Give guidance to the developing team on how controls can be automated which is our long term goal.
  • You will be responsible for our suite of tools used in Finland.

I look forward to further develop our team capabilities and capacity in Lithuania! This is the strategic roadmap in Telia as a group.

Telia offer all of their employee’s trainings for self-development and leadership, to secure that You are equipped with the skills You need to reach your potential.

Who are You?

We see that you enjoy working with others, as much as you work well independently. You take initiative and responsibility and make things happen. In addition, you are open and curious, and like to learn new things.

Your experience

  • Experience with IT in large and complex organizations.
  • Demonstrated ability to coordinate work between teams and stakeholders.
  • Adapt and motivated to learn new tools.

Your personality:

  • Easy to communicate with and enjoy sharing your experiences and knowledge.
  • Enjoy working with compliance and is not afraid of procedures.
  • You are structured and methodical in your approach to new tasks.

Nice to have

  • Knowledge about ISO Compliance or other technical compliance terms

What will you find at our home?

We believe that people thrive in a purpose driven and values-oriented culture. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it's our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

We offer a monthly base salary from EUR 2229 - 3343 gross depending on your experience. Besides for each employee Telia has additional employee benefit package which includes:

  • Health insurance and pension plans;
  • Various Telia and partners discounts and offers;
  • Additional vacation days;
  • Workation;
  • Flexibility that enables work-life balance;
  • Chance to grow both personally and professionally with our internal programs;
  • Open, relaxed and fun working environment;
  • +19 000 awesome colleagues across Nordic & Baltics.

If you fancy joining us, apply for the job! Do you need to know more, send me an email at and we can schedule a call. Selection is ongoing, so do not hesitate to get in touch.

Welcome to Telia – Home to your next big opportunity!
I vieta IT ir telekomunikacijų kategorijoje


Everything we do is about bringing the world closer through technology. Our 20,000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. We’re empowering people, companies and societies. This is our business. Our passion. Our home. Welcome to Telia, the home of your next big opportunity and a place where everyone can be themselves with equal access to opportunities.
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