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ICOR įmonių grupė

IT SUPPORT COORDINATOR

1400-1800 €/mėn. Neatskaičius mokesčių
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Net per month
Vilnius - ICOR įmonių grupė

We offer:

  • a great position in large company group;
  • an interesting range of responsibilities;
  • a possibility to create novelties;
  • wide possibilities for personal growth and development;
  • flexible working hours and locations (home office included).

Your responsibilities:

  • coordination of service desk teams in handling requests from clients and facilitate good customer service;
  • incident escalation;
  • evaluation and assessment of service delivery performance metrics;
  • creating processes and documentation for daily operations;
  • reviewing all client complaints, rectify issues and liaise with appropriate departments to handle complex issues to provide more effective solutions;
  • offer continual service improvement ideas to increase efficiency of Service Desk processes and procedures.

We expect from you:

  • a degree in a Computer Science oriented study or an equivalent through experience;
  • 1+ years experience in managing IT support teams;
  • 1+ years experience in IT support;
  • English language is mandatory. Russian/Polish is advantage;
  • good understanding and practical knowledge of managing network and telecommunications infrastructure such as routers, switches, firewalls and IP telephony systems;
  • good communication and presentation skills;
  • the desire to grow yourself, your team and the company.

Atlyginimas

1400-1800 €/mėn. neatskaičius mokesčių
ICOR įmonių grupė

ICOR įmonių grupė

Join the City Service group
We take care of living and working environments and we work day and night to make our cities, houses and apartments more comfortable for millions of customers across Europe. With the right tools, experience and a workforce of over 2500 people, we‘re set to keep on growing.
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