Screen, Log, Categorize and Prioritize Incidents in Service Now;
Ensure the quality check of case information;
Follow up on recent Incidents to avoid SLA breaches;
Escalate the case if issue is not resolved;
Perform initial troubleshooting and complex troubleshooting, and verify if the event/Incident can be resolved by using methods and checks in Knowledgebase (KB).
Key requirements:
Excellent communication skills with strong verbal and writing capabilities in English;
Have a degree in Computer Science or equivalent;
Understanding of ITIL processes;
Service-oriented and proactive mindset;
Good analytical skills, result- and detail-oriented;
A collaborative team player with the ability to learn quickly and adapt to process changes;
At least 1 year experience in Service desk or Operation centre;
Knowledge within unified communication technologies (voice calling, messages, video conferencing) would a be a plus.
Company offers:
Work life balance
Remote work possibility
Health
Health insurance
Office
Free snacks
High performing, driven and supportive international work culture;
Constant learning environment, support and training from experienced colleagues;
Career opportunities;
Additional medical insurance;
Friday breakfast, free fruit and beverages in our spacious office.
Salary
1700-2000 €/mon. gross
UAB „Manpower Lit“
Manpower client NetDesign is a Danish company that has been providing IT services to the private and public sectors for more than 30 years. Its main IT areas are network, security, automation and communication solutions.