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UAB „Manpower Lit“

IT Support Engineer

1700-2000 €/mon. Gross
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Net per month
Vilnius - UAB „Manpower Lit“

Key responsibilities:

  • Screen, Log, Categorize and Prioritize Incidents in Service Now;
  • Ensure the quality check of case information;
  • Follow up on recent Incidents to avoid SLA breaches;
  • Escalate the case if issue is not resolved;
  • Perform initial troubleshooting and complex troubleshooting, and verify if the event/Incident can be resolved by using methods and checks in Knowledgebase (KB).

Key requirements:

  • Excellent communication skills with strong verbal and writing capabilities in English;
  • Have a degree in Computer Science or equivalent;
  • Understanding of ITIL processes;
  • Service-oriented and proactive mindset;
  • Good analytical skills, result- and detail-oriented;
  • A collaborative team player with the ability to learn quickly and adapt to process changes;
  • At least 1 year experience in Service desk or Operation centre;
  • Knowledge within unified communication technologies (voice calling, messages, video conferencing) would a be a plus.

Company offers:

Work life balance

Remote work possibility

Health

Health insurance

Office

Free snacks
  • High performing, driven and supportive international work culture;
  • Constant learning environment, support and training from experienced colleagues;
  • Career opportunities;
  • Additional medical insurance;
  • Friday breakfast, free fruit and beverages in our spacious office.

Salary

1700-2000 €/mon. gross
UAB „Manpower Lit“

UAB „Manpower Lit“

Manpower client NetDesign is a Danish company that has been providing IT services to the private and public sectors for more than 30 years. Its main IT areas are network, security, automation and communication solutions.