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Gazelle Global Consulting Limited
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IT Support (Service Desk Analyst) - Hiring for Freshers and exciting opportunity into IT

Vilnius - Gazelle Global Consulting Limited

Job description

  • Handle clients support requests on call;
  • Logging call details into tickets in the internal system;
  • Meet standard KPIs (average handling time, first point resolution, call quality);
  • Maintain adherence to schedule;
  • Work on value-adding activities such as knowledge base update;

Requirements

  • Some knowledge of the IT hardware and software;
  • Customer service experience;
  • Excellent communication skills in English language (verbal and written);
  • Ability to work in late shifts (if required);

We offer

Experience:
Freshers with excellent comm. skills in English language may also apply
Gazelle Global Consulting Limited

Gazelle Global Consulting Limited

Gazelle Global

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