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SEB Global Services

IT Support Specialist in Employee IT Support Unit

Vilnius - SEB Global Services
I vieta finansų kategorijoje
Kick-off your career in an international organisation

You will be working in a team of friendly professionals. Employee IT support unit provides one point of contact IT support service for all SEB Group employees from 17 countries globally. You will be a part of team that assists employees by resolving their daily IT issues. Your primary responsibilities will include:

  • Provide 1st line IT support via phone and modern chat interface
  • Take ownership of incident coordination
  • Review support cases for technical and troubleshooting accuracy
  • Use such support tools as remote desktop control and knowledge management database.

You’ll be the right fit if you are:

  • Team player
  • Enjoy helping other people
  • Excellent in English
  • Ability to prioritize and multitask
  • Have sophisticated customer service management skills and experience will be highly appreciated
  • Experience in incident handling, as well as knowledge and understanding of working with ITIL-processes, would be considered a big advantage.

Benefits we offer:

  • Entrepreneurial environment
  • Extensive training
  • Learning opportunities
  • Wellness benefits
  • Comprehensive health insurance and more.

Learn more about our recruitment process, culture and benefits package here.

Ready to join? Send in your application by January 29, 2021.

Monthly salary range for this position: 1200 EUR - 1400 EUR (before tax deduction). The final offer will depend on the experience and competencies of the selected candidate.

Overall remuneration package consists of the salary together with other benefits.
I vieta finansų kategorijoje
SEB Global Services

SEB Global Services

Feeling comfortable with English as a working language? SEB Global Services offers international experience for people of various professional levels, from students and fresh graduates to skilled experts. We’re constantly on the lookout for driven people coming from different professional backgrounds to join teams in various fields, such as finance, customer support, bank operations, HR, IT and more. Our special focus areas are innovative work environment, active internal culture, diverse career paths and work-life balance. Join our Lithuanian team of more than 950 and become a part of our highly professional and friendly community.

Learn more

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