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UAB „Instarem EU“
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Junior Customer Support Specialist

Vilnius - UAB „Instarem EU“

Job description

  • Identify customer needs, evaluate all relevant information and respond to any queries by phone, email, chat and other channels
  • Resolve customer complaints through analysis of the problem by providing optimum solutions, expediting correction or adjustment
  • Follow up to ensure our client’s technical issues are resolved
  • Perform customer verification process
  • Communicate and cooperate with internal departments
  • Create and update procedures/checklists as well as support documentation


  • Knowledge of customer service principles and practices (experience in a customer service field would be considered as a benefit)
  • Positive attitude, eagerness to learn and patience while handling tough cases
  • Excellent communication and problem solving skills
  • Attention to detail and accuracy
  • Ability to multitask and work in fast-pace working environment
  • Fluent in English (other languages: French, Spanish, Italian, German, Scandinavian, would be considered as an advantage)

We offer

  • Dynamic start-up environment with the opportunity to grow and excel
  • Be the part of international and talented team, which is led by innovation and business facing solutions.
  • Face the challenge and the opportunity to influence and shape the company
  • Private Health Insurance (after probationary period)
  • Modern office in Quadrum business center
UAB „Instarem EU“

UAB „Instarem EU“

InstaRem is a large cross-border payments firm funded by Vertex Ventures, Fullerton Financial Holding and Rocket Internet. We have offices in Vilnius, Singapore, India, UK, USA, Australia, Hong Kong, Malaysia. You will join a brand new and enthusiastic team in Vilnius.
information about UAB „Instarem EU“
2090 €
Avg. salary gross
(62% higher than LT average)
Number of employees
30-50 tūkst. €
Revenue 2018 y.
Distribution of employees by salary (before taxes):
25% earn up to 1258 €
25% earn 1258-1429 €
25% earn 1429-2222 €
25% earn more than 2222 €