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Western Union Lithuania ~ European Regional Operations Center

Junior Specialist, Global Fraud Claims (Russian language)

879-1507 €/mon. Gross
Calculate »
Net per month
Vilnius - Western Union Lithuania ~ European Regional Operations Center

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Senior Specialist, Customer Care.

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better is enabled by trust and respect

You’ll be a part of Global Fraud Claims organization and be responsible for resolving fraud claims reported by Western Union customers. Your daily tasks will include data analysis and procedure-based decision making. The primary role will require managing written communication with customers or internal partners, and up to 10% of workload may need an outbound call to the customer. We’ll look to you to ensure that excellent quality service is always delivered. Your role will be vital in ensuring that our processes and procedures are following the Western Union compliance policy.

Here are some skills, attributes and qualifications you will have:
  • Attentiveness to details
  • Ability to follow complex procedures
  • Analytical mindset
  • Strong English and Russian language skills, verbal and written
  • Flexibility
  • Ability to manage outbound calls in a timely manner
  • Required to work during the standard business hours starting from 9AM

Join us and let's move money for better

It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, colour, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

Salary

879-1507 €/mon. gross
Western Union Lithuania ~ European Regional Operations Center

Western Union Lithuania ~ European Regional Operations Center

Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality.

Our European Regional Operations Center (EUROC) is the largest Western Union location and one of the biggest employers in Lithuania. Our 1500+ employees represent 60+ nationalities, speak 24 languages, and hold a variety of influential roles. We drive innovative business solutions and develop new ways of connecting people to the global economy.

Our inclusive culture champions our teams’ unique backgrounds & perspectives while reflecting the global communities we serve. Western Union Lithuania makes this a reality by hiring those who can support our customers. We’re always looking for German, French, Dutch, Romanian, Bulgarian, Italian, Spanish, Portuguese, Norwegian, Swedish, and Russian speakers for roles in Operations, Compliance, and Fraud. If you’re ready to work with diverse teammates from around the globe, then it’s time for what’s next. Western Union.
information about Western Union Lithuania ~ European Regional Operations Center
3016 €
Avg. salary gross
(98% higher than LT average)
1322
Number of employees
50-100 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2104 €
25% earn 2104-2650 €
25% earn 2650-3502 €
25% earn more than 3502 €