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Western Union Lithuania ~ European Regional Operations Center

Know Your Customer Associate (German speaker) - 1900117

Vilnius - Western Union Lithuania ~ European Regional Operations Center

Job description:

Does playing a detective role to prevent illegal financial activities sound exciting to you? How about working for a global company in a team that is passionate about protecting customers? In this position no case is the same – people are different and so are their stories.

We’re seeking a Know Your Customer Associate to work in our Vilnius office. In this role, you will operate within the KYC department. Here you will have an opportunity to work in a multicultural team of 50 colleagues who speak over 25 languages. Our main goal is to protect the consumers and the company by making sure the services are not used for unlawful financial activities.

Sound interesting? Here are some specifics:

  • Analyzing how customers use Western Union’s money transfer services
  • Conducting investigation and preventing financial crimes by interviewing customers over the phone or email
  • Deciding if the customers can continue using Western Union services

What you will need to succeed:

  • Fluency in English and German, including verbal, written and listening skills
  • Attention to detail and ability to take independent decisions
  • Proficiency in Microsoft Office
  • Ability to multitask and navigate through multiple systems
  • Willingness to learn continuously and showing initiative to improve our processes and services
  • Flexibility to work in different shifts, according to business needs

What will make you stand out:

  • Bachelors' degree or its equivalent
  • Experience in customer service
  • Speaking additional foreign languages

What’s in it for you?

  • Full training and ongoing learning
  • An attractive base salary, depending on skills and experience, along with a comprehensive benefits package
  • Unique experience being part of one of the most advanced compliance teams in the world
  • Opportunities to build valuable skills and grow your career
  • Diverse, global team, opportunity to work with colleagues and customers located all over the world

To apply for this position, please use the following URL:
Western Union Lithuania ~ European Regional Operations Center

Western Union Lithuania ~ European Regional Operations Center

Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality.

Our European Regional Operations Center (EUROC) is the largest Western Union location and one of the biggest employers in Lithuania. Our 1500+ employees represent 60+ nationalities, speak 24 languages, and hold a variety of influential roles. We drive innovative business solutions and develop new ways of connecting people to the global economy.

Our inclusive culture champions our teams’ unique backgrounds & perspectives while reflecting the global communities we serve. Western Union Lithuania makes this a reality by hiring those who can support our customers. We’re always looking for German, French, Dutch, Romanian, Bulgarian, Italian, Spanish, Portuguese, Norwegian, Swedish, and Russian speakers for roles in Operations, Compliance, and Fraud. If you’re ready to work with diverse teammates from around the globe, then it’s time for what’s next. Western Union.
information about Western Union Lithuania ~ European Regional Operations Center
3016 €
Avg. salary gross
(98% higher than LT average)
1322
Number of employees
50-100 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2104 €
25% earn 2104-2650 €
25% earn 2650-3502 €
25% earn more than 3502 €