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ePayments Systems Limited

KYC/Customer Onboarding Team leader

Vilnius - ePayments Systems Limited

Job description

ePayments was founded with one clear mission - to provide payments relief for SMEs, Affiliates and Freelancers. With a focus on cross border payments we have built an ecosystem of customers and partners that underpin what we think is a true alternative to traditional banking.

As a fully authorised Electronic Money institution in the UK, by the Financial Conduct Authority, and a principal member of MasterCard, you’d expect high standards; but for us the bar can always be raised. We continually evolve to reflect the regulatory landscape and our customers’ requirements. All of our people play a part in making this happen. It truly is One Team here and our culture provides the freedom for everyone to innovate and achieve the very best result!

Responsibilities

  • Take a leading role in building out a customer onboarding function, which will involve
recruitment, migration of the function from current location to Vilnius and managing the
team thereafter.
  • The escalation point for all customer onboarding enquiries
  • Coaching and mentoring the team in order to be effective and efficient
  • Managing KPIs and KRIs which measure the performance of the team
  • Own, develop and maintain all onboarding procedures, both process and desk procedures
  • At every opportunity strive for efficiency gains
  • Manage effectively and be responsible for associated risk related to customer onboarding
  • Sanction Screening
  • Ensure all policies related to Customer Onboarding are strictly adhered to

Requirements

  • 5 - 7 years’ experience in a Customer
Onboarding compliance function within a
financial services company
  • 3 - 5 years team leader / supervisor experience,
preferably building teams
  • Fin-Tech and/or experience in the e-Money
space is preferable
  • Sanction Screening
  • Preferable to have Zendesk experience
  • Conflict management skills
  • People / motivation skills
  • Ability and desire to lead by example
  • Ability to demonstrate alignment to all
company values
  • Ability to train
  • Languages:
Fluency in English, both written and orally
Fluency in Russian will be a benefit

Company offers

  • Competitive salary
  • Unique experience being part of an exciting and growing international company
  • Beautiful and comfortable working environment in Technopolis Alfa Vilnius
  • Parking space for your car
ePayments Systems Limited

ePayments Systems Limited

ePayments is an international payment provider that takes the hassle out of sending and receiving money across international borders. We make it simple to pay your employees and suppliers and accept payments directly from your marketplaces and clients – whichever country they are based in.

Our state-of-the-art payment system has been developed with the modern business in mind. By simplifying the payments process we make it easy and secure for local businesses and freelancers to operate in international markets.

Since 2011 ePayments has grown to around 200 employees and provide payment services for over half a million freelance clients and 1,000 companies.