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Voltas IT

Lead Customer Support Specialist

Nuo 2000 €/mėn. Neatskaičius mokesčių
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Net per month
Kaunas - Voltas IT

Job description

Can’t resist challenges? Interested in innovative products? Seeking to improve your professional skills?

You are in the right way. IT we believe that innovative technology and exceptional people are the driving force in our success.

We are developing a smart vehicle assistant - OBDeleven - loved by the daily drivers all over the world and honored by international awards.

Now we are more ambitious as ever - to become #1 in the automotive software industry. This is a challenging and interesting road so let’s ride it together!

As a LEAD CUSTOMER SUPPORT SPECIALIST, you will play a key role in managing and leading Customer Support team.

Responsibilities:
  • Development and maintenance of Customer Support strategy (in line with companies’ strategy)
  • Management of day-to-day operations of the team
  • Solving critical issues and cases with Customers
  • Answering technical questions from B2B and B2C clients
  • Analyzing customers’ needs and business context to provide outstanding support and maintain high customer satisfaction
  • Customer Support system optimization and integration of new features
  • Creation of reports to update Heads of the Company

What we expect

  • Experience of leading a Customer Support team or long-term of being a part of Customer Support team
  • Strong leadership and team management skills
  • Time and project management skills, including the ability to work on multiple projects at the same time
  • Analytical/technical skills and attention to details
  • A strong focus on results
  • Crisis management skills
  • Confidence and respect to the team members
  • English language fluency

What we offer

  • A challenging and enthusiastic team of fast-moving professionals
  • Flexible working hours and remote work opportunities
  • Involvement in the product development process
  • Opportunities for personal and professional development with a yearly training budget included
  • An environment focused on employee well-being: ergonomic desks, snacks, games, team-building activities, workcations and etc.
  • An attractive compensation package with annual performance reviews
  • Gross salary starting from 2000 Eur/month (depends on your experience)
  • A modern office based in the city center (Magnum business center)

We value our people and encourage them to be innovative and have fun by discovering new opportunities in our fast-paced and exciting work environment.

If you are a tech-enthusiast looking for a company that invests in its employees, please apply!

Let’s continue our success story revealing the ultimate possibilities of the vehicle together.

Confidentiality guaranteed. Only selected candidates will be informed.

Atlyginimas

Nuo 2000 €/mėn. neatskaičius mokesčių
depends on your experience
Voltas IT

Voltas IT

Voltas IT - tai įmonė, kurianti inovatyvias, išmanias ir lengvai suprantamas automobilių diagnostikos ir valdymo sistemas, palengvinančias vairuotojo kasdienybę.
Misija: suteikti galimybę kiekvienam vairuotojui suprasti savo automobilį bei juo pasirūpinti.
Vizija: kurti pažangiausias automobilių diagnostikos sistemas ir diegti inovacijas.