UAB „Paytience“

Looking for a Retention Manager to join the team of a fast - growing international company

From 1300 €/mon. Net
Vilnius - UAB „Paytience“

Job description

We are looking for an experienced account manager/retention specialist. Primary responsibilities will include building relations with assigned clients and closely managing their accounts in order to provide the quality personalized service that meets the company’s standards.

The ideal candidate will have relevant experience in the field and provide the ability to form close professional relations, diligently administer assigned accounts and coordinate various aspects of customer success experience for the company’s clients.


  • You are fluent in English, with excellent writing and speaking skills.
  • You have minimum 1 year of experience in a relevant role.
  • You are able to present yourself and the company in a professional manner.
  • You are able to form and upkeep relationships with customers guaranteeing a satisfactory collaboration between the company and its clients.
  • You are able to multitask: handling several projects and clients at the same time while keeping up with the schedule and deadlines.
  • You have the willingness and eagerness to learn about the target market and consistently update your knowledge on the matter.
  • You are able to perform well with little supervision, you are highly motivated, organized, and self-driven with the willingness to assist customers thoroughly.


  • You will be in charge of managing assigned customers’ accounts, closely following their experience while in collaboration with the company.
  • You will build long-lasting relations with clients ewnsurring to provide the best personalized customer care for each client based on their needs.
  • You will organize and carry out necessary analysis in order to keep up with each clients varying needs.
  • You will provide reports and insights based on always carried out.
  • You will manage effectiveness optimization while sustaining the company's growth.
  • You will strive for improvement through customer feedback.

What we offer

  • Health insurance
  • Travelling for conferences
  • Comfortable and accessible office location near Ozas
  • Snacks and Goodies
  • Working in a young, dynamic, energetic, and friendly environment
  • Corporate parties
  • Happy Thursdays
  • Short Fridays!


From 1300 €/mon. net
UAB „Paytience“

UAB „Paytience“

GumballPay was founded with a core focus of providing a payment gateway solution for supporting low, medium, or high-risk businesses. We provide payment processing solutions since early 2019, with a primary goal of stability alongside a high acceptance rate for all credit cards worldwide.

We pride ourselves on providing a smooth and seamless boarding and payment flow, each end-point client receives personal attention with a lightning-fast response time to each and every query.
information about UAB „Paytience“
3642 €
Avg. salary gross
(2X higher than LT average)
Number of employees

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