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Managed Technical Services Consultant
From 1480
€/mon.
Gross
Net per month
Vilnius
- Bazaarvoice
Who we're looking for
The Managed Technical Services Team at Bazaarvoice is responsible for the technical integration of customers who leverage some of our newest products and services. The service offerings of the team include but are not limited to:
The Bazaarvoice Managed Technical Services Team is looking for candidates experienced with delivering custom integration technologies in a professional services capacity. This individual will be responsible for delivering the scope of work in an allocated time frame as described in the SOW. They will be responsible for many phases of the clients’ projects including planning, design, implementation, configuration, training and transition to other teams.
The Role
The Managed Technical Services Consultant proactively engages with the Client throughout the length of the project with the primary objective of enabling the Clients integration of Bazaarvoice’s products and services. This is a hybrid role that incorporates both business and technical skills and experience.
- Product Implementation Services – including the optional business, technical and integration tasks that a customer could utilize for assistance in getting operational on a Product or Platform.
- Assistance with consulting and support with KPI establishment, technical design and configuration, training and enablement, code and data integration, and testing and troubleshooting.
- These services are delivered based on the terms outlined in the Statement of Work (SOW) and are deemed “complete” upon the conclusion of the project per the terms of the SOW.
The Bazaarvoice Managed Technical Services Team is looking for candidates experienced with delivering custom integration technologies in a professional services capacity. This individual will be responsible for delivering the scope of work in an allocated time frame as described in the SOW. They will be responsible for many phases of the clients’ projects including planning, design, implementation, configuration, training and transition to other teams.
The Role
The Managed Technical Services Consultant proactively engages with the Client throughout the length of the project with the primary objective of enabling the Clients integration of Bazaarvoice’s products and services. This is a hybrid role that incorporates both business and technical skills and experience.
Responsibilities and requirements
Essential Criteria:
Desired criteria:
Nice to have:
- 1+ years of experience in a support or customer-facing role where support for services or products was delivered within a predefined time frame (SLA).
- Prior experience in a customer-facing technology role.
- High attention to detail.
- Excellent written and verbal communication skills (English).
Desired criteria:
- A high sense of urgency with an understanding around delivering the highest amount of value in the least amount of time.
- Demonstrated experience in taking consultative approach to understand client objectives and working with clients to guide them towards an implementation that meets established objectives.
- Experience guiding SaaS clients through implementation/onboarding.
- The ability to manage multiple ongoing projects at a time while maintaining high quality results.
- The ability to adapt to a rapidly evolving technology and business environment.
- Bachelor’s Degree or equivalent.
Nice to have:
- Basic understanding of scripting languages.
- Strong technical troubleshooting skills using industry-accepted best-practices and tools.
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion:
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion:
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Salary
From 1480 €/mon. gross
Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
information about Bazaarvoice
2970 €
Avg. salary gross
(95% higher than LT average)
180
Number of employees
5-10 mln. €
Revenue 2023 y.
Distribution of employees by salary (before taxes):
25% earn up to 2251 €
25% earn 2251-2742 €
25% earn 2742-3526 €
25% earn more than 3526 €