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UAB Majorel Lithuania

Operations Manager

3425-4192 €/mon. Gross
Calculate »
Net per month
Vilnius - UAB Majorel Lithuania

Job description

We are looking for an Operations Manager to join our growing team of 300+ employees. You will be working within the Operations team and in collaboration with other department heads, to ensure a high performance against our Clients requirements, as well as contributing to & being a leader of our open feedback culture to drive continuous improvement within the workplace.

Responsibilities

  • Work closely with the Service Delivery Manager, Operations Managers and other internal department heads to reach department goals, drive employee experience & to continually improve
  • Lead 10-12 Team Managers directly and inspire 300+ employees indirectly
  • Drive team engagement and create a safe and open environment where regular feedback is encouraged
  • Be influential in developing your direct reports and our Team Manager group by working in collaboration and understanding developmental opportunities to drive growth via coaching, feedback sessions & regular 1-2-1's
  • Own your team results. Provide recognition where appropriate & identify root-cause of underperformance, implementing any appropriate action plans to drive performance
  • Be an effective change manager for business continuous improvement and supportive of improvement opportunities identified by others
  • Own business, team & personal opportunity areas when identified. Understand root cause, identify solutions and engage with stakeholders prior to roll-out
  • Provide timely input to requests for information from Global Teams.

Requirements

  • Experience in an Operations Manager or similar role. Ideally within a Customer Services or Client
Management environment
  • Vast experience working with & driving performance against set KPI's
  • Excellent people management skills including communication, negotiation and conflict resolution
  • Excellent time management and organisation skills
  • Proven ability to identify, prioritise & delegate tasks to appropriate level
  • Proven change management experience
  • A natural problem solver and passionate about continuous improvement, including, process control, process mapping & process analysis
  • Passionate about & able to demonstrate a track record of developing others
  • Excellent knowledge of MS Office Applications
  • Has excellent written and verbal communication skills in English

Company offers

  • Private Health insurance
  • Yearly bonus system
  • Referral Bonus
  • Wellbeing Program (such as: Sports & well-being events and Feel-Good activities)
  • Relaxation and game areas in the office
  • Free Parking
  • International and multicultural work environment
  • Fully paid trainings
  • Career development programs & trainings
  • Hybrid work model

Salary

3425-4192 €/mon. gross
Taking in consideration your current professional competence and work experience.
UAB Majorel Lithuania

UAB Majorel Lithuania

Majorel has been acquired by Teleperformance allowing us to deliver even more exceptional services in more locations worldwide and on a greater scale than ever before. Teleperformance now has a local presence in 95 countries with nearly 500,000 passionate people, standing by, for you.
The combination of our leading business services companies makes Teleperformance the industry leader, more capable than ever of delivering critical solutions and the support you need. Lets master change together!
information about Booking.com
2176 €
Avg. salary gross
(43% higher than LT average)
312
Number of employees
5-10 mln. €
Revenue 2021 y.
Distribution of employees by salary (before taxes):
25% earn up to 1904 €
25% earn 1904-2026 €
25% earn 2026-2245 €
25% earn more than 2245 €