Revel Systems

Order Desk Specialist

1666 eur/mon. Gross
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Net per month
Vilnius - Revel Systems

Job description

Position Summary:

The Order Desk Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Operations, Operations, Fulfilment, and Billing teams to input, analyze, and complete orders and get our product(s) to the customer.

Essential Duties and Responsibilities:

  • Use knowledge of products and customers to appropriately enter data into Revel’s ERP system (NetSuite)
  • Ensure assigned customer tickets are resolved and updated in our ticketing system (ServiceCloud) daily
  • Help manage the company’s quote-to-cash
  • Provide world class customer experience over the phone (~15+ calls/day)
  • Work cross-functionally across Sales, Fulfilment, and Finance organizations to monitor inventory activities and manage demand planning based on sales forecasts
  • Improve and scale forecasting techniques, method, and approach to support growing business needs and objectives

Requirements:

  • Minimum 1-2 years of customer service and/or hardware fulfilment experience
  • Proficient written/spoken English is a must
  • Strong experience with MS Office / Google docs
  • Ability to work late evening/night shifts: Mon-Fri 6:30 pm - 3 am
  • Ability and desire to process a high volume of orders into our ERP with accuracy while looking for opportunities for improvement
  • Experience in a POS technical support environment is a plus
  • Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
  • Experience with a ticketing system is a plus (ServiceCloud preferred)

Why Revel?

  • We offer a sign-on bonus: sign a job contract in October or November and you will be entitled to one-time sign-on bonus equal to one month of your base salary
  • We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
  • We love what we do: amazing colleagues and friendly team vibe
  • We care about technology and quality: our tech initiatives are bottom-up
  • We care about you: remote work, employee health insurance, accident insurance, referral bonus
  • We take your career seriously: 40% of our employees changed roles in 2020
  • We invest in you: internal training programmes and free Udemy license for training online
  • We recognize our talents: our Best of the Best receive rewards every quarter, next year they are going to Bahamas, would you like to join?
  • We share our success: available Profit Sharing Plan for employees (based on eligibility)
  • We have fun: office happy hours, board game nights and company outings
  • Taxi for employees starting or ending shifts within night hours

Salary:

1666 Eur/month gross salary

Plus pay for night shifts (+20-30% of your salary)

Salary

1666 eur/mon. gross

Revel Systems

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

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information about Revel Systems
3678 €
Avg. salary gross
(2X higher than LT average)
227
Number of employees
5-10 mln. €
Revenue 2020 y.
Distribution of employees by salary (before taxes):
25% earn up to 2171 €
25% earn 2171-2785 €
25% earn 2785-4001 €
25% earn more than 4001 €

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