Shift4 Payments Lithuania UAB

POS Technical Support Representative

1100-1400 eur/mon. Gross
Calculate »
Net per month
Online interview
Vilnius - Shift4 Payments Lithuania UAB

Job description

A POS Support Representative is expected to work with customers to identify POS system-related problems and advise them on solutions. They should achieve resolution by analyzing call logs to notice common trends and underlying problems and by applying a logical thought process to the troubleshooting they are performing based on the training they have been given. They should support interactions with customers through multi messaging campaigns such as email, tickets, phone, task, and chat systems. These interactions should be coordinated and real-time. Representatives are also expected to acquire an in-depth understanding of the software and equipment customers are using accompanied by good interpersonal and customer service skills. Training is provided on our hardware and software

Requirements

  • Proficient written and spoken English is a must;
  • Willingness to develop computer skills;
  • Ability to work from 5 pm till 2 am (1 weekend day);
  • Computer hardware/ networking/ software troubleshooting skills would be a huge advantage;
  • Experience managing or working in the restaurant industry would be an advantage;
  • Customer Service/ Technical Support experience preferred;
  • Working with Point of Sale equipment, credit card terminals, registers is a plus.

We offer

  • A growing innovative company with a friendly atmosphere;
  • Library, training, online courses, and conferences to improve your skills;
  • Opportunity to move to a higher tier position based on your performance;
  • Remote workout classes;
  • Competitive salary and performance-based bonuses;
  • Comfortable and modern office;
  • Snacks and meals during your shift;
  • Possibility to work from home until quarantine ends;
  • Additional vacation days;
  • Health insurance.

Salary

1100-1400 eur/mon. gross

Shift4 Payments Lithuania UAB

Shift4 Payments (NYSE: FOUR) is a leading provider of integrated payment processing and technology solutions, delivering a complete omnichannel ecosystem that extends beyond payments to include a wide range of value-added services. The company’s technologies help power over 350 software providers in numerous industries, including hospitality, retail, F&B, e-commerce, lodging, gaming, and many more. With over 7,000 sales partners, the company securely processed more than 3.5 billion transactions annually for over 200,000 businesses in 2019. For more information, visit shift4.lt
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information about Shift4 Payments Lithuania UAB
3182 €
Avg. salary gross
(2X higher than LT average)
168
Number of employees
5-10 mln. €
Revenue 2020 y.
Distribution of employees by salary (before taxes):
25% earn up to 1653 €
25% earn 1653-2266 €
25% earn 2266-4133 €
25% earn more than 4133 €

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