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Shift4 Payments Lithuania UAB

POS Technical Support Representative

1100-1400 €/mon. Gross
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Net per month
„Unicorns Lithuania“ association member
Vilnius - Shift4 Payments Lithuania UAB

Job description

A POS Support Representative is expected to work with customers to identify POS system-related problems and advise them on solutions. They should achieve resolution by analyzing call logs to notice common trends and underlying problems and by applying a logical thought process to the troubleshooting they are performing based on the training they have been given. They should support interactions with customers through multi messaging campaigns such as email, tickets, phone, task, and chat systems. These interactions should be coordinated and real-time. Representatives are also expected to acquire an in-depth understanding of the software and equipment customers are using accompanied by good interpersonal and customer service skills. Training is provided on our hardware and software

Requirements

  • Proficient written and spoken English is a must;
  • Willingness to develop computer skills;
  • Ability to work from 5 pm till 2 am (1 weekend day);
  • Computer hardware/ networking/ software troubleshooting skills would be a huge advantage;
  • Experience managing or working in the restaurant industry would be an advantage;
  • Customer Service/ Technical Support experience preferred;
  • Working with Point of Sale equipment, credit card terminals, registers is a plus.

We offer

  • A growing innovative company with a friendly atmosphere;
  • Library, training, online courses, and conferences to improve your skills;
  • Opportunity to move to a higher tier position based on your performance;
  • Remote workout classes;
  • Competitive salary and performance-based bonuses;
  • Comfortable and modern office;
  • Snacks and meals during your shift;
  • Possibility to work from home until quarantine ends;
  • Additional vacation days;
  • Health insurance.

Salary

1100-1400 €/mon. gross
Shift4 Payments Lithuania UAB
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Shift4 Payments Lithuania UAB

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit .
information about Shift4 Payments Lithuania UAB
3426 €
Avg. salary gross
(2X higher than LT average)
582
Number of employees
10-20 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2020 €
25% earn 2020-2622 €
25% earn 2622-4141 €
25% earn more than 4141 €