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UAB „Ltintus“

Post Sales Assistant

From 1050 €/mon. Net
Šiauliai - UAB „Ltintus“

Job description

Post Sales Assistant is responsible for providing excellent customer service in our post sales department. He/She is primarily responsible for enhancing the quality of experience that is being provided to the clients which include but are not limited to: Installers, Certified Installers, General Contractors, Developers, Building Owners, etc. He/She conducts thorough research and communication with technicians, sales team, and customers to understand the exact needs of the client. He/She makes sure that services are attended to expediently, and that orders are placed correctly and on time to ensure a positive experience for clients.

Essential Functions

1. Ability to communicate effectively with clients, including architects, general contractors, and installers, to provide excellent customer experience
2. Answering calls to the claims line, answering emails from clients, communicating with technicians in the field
3. Entering claims forms in Zoho CRM and delegating orders to Claims Specialists
4. Submitting sales orders to be fulfilled by the HQ Warehouse
5. Contacting clients to obtain reviews and testimonials following resolution of claims
6. Familiarizing themselves with our systems and products in order to suggest and provide solutions to claims problems

Requirements

1. High School Diploma or equivalent minimum
2. Proficiency in Microsoft Office Package
3. Excellent written and spoken English
4. Time management and organization skills
5. Ability to work through adverse conditions and provide good problem-solving ability
6. Multi-tasking ability with good written and oral communication skills
7. Identify problems and provide good solutions for the same
8. Good technical aptitude
9. 3 years or more of customer service experience
10. Experience with claims/complaints preferred
11. Working hours 1pm - 10pm.

Company offers

USA style company culture
Constant opportunities for professional grow
Inspiring working atmosphere and a lot of engaging activities
Friendly, young and supportive colleagues

Salary

From 1050 €/mon. net
UAB „Ltintus“

UAB „Ltintus“

UAB "Ltintus" creates high performing windows and doors that conserve energy, increase thermal performance, and reduce noise. The company in Lithuania is new but growing at extremely fast pace so there is opportunity for further growth and development. Our group is aiming to achieve a more sustainable future through building energy efficient windows. If you believe that green building practices are the most viable ways to reduce carbon dioxide emissions, then our company is the place for you! Today we are looking for passionate professionals who will take efforts in achieving our goal of saving 5 BILLION trees within the next 20 years!
information about UAB „Ltintus“
2229 €
Avg. salary gross
(46% didesnis už LT vidurkį)
348
Number of employees
30-50 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 1786 €
25% earn 1786-2059 €
25% earn 2059-2413 €
25% earn more than 2413 €