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Western Union Lithuania ~ European Regional Operations Center

Quality Specialist (Swedish or English language)

1240-2125 €/mon. Gross
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Net per month
Vilnius - Western Union Lithuania ~ European Regional Operations Center

About position

How would you like to be part of a team that helps employees maximize their potential? Are you ready to offer up your skills in a global business that is committed to moving money for better? Join Western Union as a Fraud Quality Specialist.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Requirements and Responsibilities

Better starts and ends with the customer

We’ll be looking for you to assist in monitoring quality of interactions of Contact Center team members with customers and evaluating interactions against standards and providing feedback with recommendations to ensure quality level is raised. Also ensuring those interactions met company policies / procedures in all the Contact Center sites. Your role will be vital in running calibration sessions with other teams to ensure cross-departmental feedback on quality is monitored. Constant feedback on measurements and interactions across teams and work together to improving the processes across the organization is one of the expectations as well.

For this role, we require you to speak fluently in English and Swedish. A degree and working experience in a relevant field, such as Learning and Development or Quality Assurance are required as well. This experience will have given you excellent communication and presentation skills we require, and ideally, this will have come from a customer services environment. A basic understanding of project management and an analytical mindset will help you succeed in this role.

Join us and let's move money for better

It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Salary

1240-2125 €/mon. gross
Western Union Lithuania ~ European Regional Operations Center

Western Union Lithuania ~ European Regional Operations Center

Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality.

Our European Regional Operations Center (EUROC) is the largest Western Union location and one of the biggest employers in Lithuania. Our 1500+ employees represent 60+ nationalities, speak 24 languages, and hold a variety of influential roles. We drive innovative business solutions and develop new ways of connecting people to the global economy.

Our inclusive culture champions our teams’ unique backgrounds & perspectives while reflecting the global communities we serve. Western Union Lithuania makes this a reality by hiring those who can support our customers. We’re always looking for German, French, Dutch, Romanian, Bulgarian, Italian, Spanish, Portuguese, Norwegian, Swedish, and Russian speakers for roles in Operations, Compliance, and Fraud. If you’re ready to work with diverse teammates from around the globe, then it’s time for what’s next. Western Union.
information about Western Union Lithuania ~ European Regional Operations Center
3016 €
Avg. salary gross
(98% didesnis už LT vidurkį)
1322
Number of employees
50-100 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2104 €
25% earn 2104-2650 €
25% earn 2650-3502 €
25% earn more than 3502 €