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UAB „Unlimited Carrier“

Quality Analyst

874-1401 €/mon. Gross
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Net per month
Kaunas - UAB „Unlimited Carrier“

Job description

  • Perform call monitoring and evaluation, provide trend data to management team;
  • Provide feedback and coaching to individual team members based on their interaction during calls;
  • Compile and track performance data at team and individual level;
  • Participate in design of call monitoring formats and quality standards;
  • Create/recommend a plan of action to improve service level in call center environment;
  • Lead the implementation of quality improvement and assurance process;
  • Promote a culture of excellent customer service and teamwork;
  • Participate in special projects and perform other duties as assigned.
  • Accepting CV's in English ONLY.

Requirements

  • Extensive experience in customer service area at managerial level, preferably in an international environment;
  • Excellent communication skills (in English), including ability to tailor communication to an audience to achieve desired results;
  • Strong problem solving and analytical skills utilizing creativity and innovation;
  • Ability to work well in a fast-paced and continuously changing environment;
  • Similar experience in Quality Control would be an advantage;
  • Ability to provide constructive feedback that would lead to furthering communication skills;
  • Accepting CV's in English ONLY.

Company offers

  • A perfect opportunity to develop a career in the international company
  • Supportive, dynamic and challenging work environment
  • Accepting CV's in English ONLY.

Salary

874-1401 €/mon. gross
UAB „Unlimited Carrier“

UAB „Unlimited Carrier“

UAB "Unlimited Carrier" yra užsienio kapitalo įmonė, teikianti krovinių pervežimo koordinavimo, ekspedijavimo taip pat apskaitos paslaugas nuotoliniu būdu. Kviečiame pozityvius, energingus ir darbo nebijančius asmenis tapti mūsų kolektyvo dalimi.
information about UAB „Unlimited Carrier“
2879 €
Avg. salary gross
(89% didesnis už LT vidurkį)
79
Number of employees
3-5 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 1900 €
25% earn 1900-2445 €
25% earn 2445-3425 €
25% earn more than 3425 €