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Quality Specialist (Customer Success Team)


Job description

Are you passionate about helping people grow? Do you have the ambition of guiding people and ensuring their top notch performance in a rapidly growing international IT company? Are you ready to help us scale the business by ensuring highest training quality for new bright minds constantly joining our Customer Success team? If so, read on!

Hostinger is ambitious to stay ahead of its competitors in the web hosting business. We build our own culture where we dream big and stay busy. With over 100 Customer Success Specialists (and always growing!) in Kaunas' headquarters, there is a huge focus on the Training, its content and quality. With a team of Customer Obsessed training professionals, we are looking for the ones who want to skyrocket together.

Our next Quality specialist will be responsible for facilitating effective training to all new Customer Success hires in an engaging and personable manner. Additionally, they will help to drive Customer Success Team's quality control initiatives.

What will you do:

  • Audit performance, evaluate it and provide feedback on prepared criteria to ensure Highest standards;
  • Gather data from training sessions and apply changes in the procedures;
  • Document processes and make sure that the team is applying them;
  • Conduct coaching sessions by providing feedback and guidance on quality competencies;
  • Provide reports about the quality of the department;
  • Cooperate with Team Leaders, People, Training and Quality teams of Customer Success to ensure quality targets are achieved.

What we expect:

  • Excellent English skills (writing and speaking - C1 or higher);
  • Working knowledge of Google spreadsheets/Excel;
  • Ability to solve problems quickly and with sound judgement;
  • You have time management, organisational, and decision making skills;
  • Knowledge of customer service principles and practices;
  • You are a quick learner, creative, adaptive to change in a fast-paced, dynamic environment.

Previous experience in a training or quality assurance capacity is highly preferred.

What we offer:

  • A culture which actually values high standards - we dive deep and strive for the best results;
  • Flexible working hours, separate workspaces, no unnecessary distractions;
  • Seriously experienced, self-motivated, self-aware, and self-improving colleagues;
  • Possibility to grow by overcoming challenges and challenging others - we promote action - oriented behaviour and enjoy learning from mistakes;
  • Anything you need for your continuous professional development – access to the world’s best conferences, amazing training courses, reference books, team building activities, and workshops;
  • Access to our brand new and modern office based in the city centre;
  • A starting salary of 700 - 900 eur / netto;
  • Work in a culture which promotes freedom - we don’t wait or want to be told what to do, we love freedom and focus.

You are dangerously close to launching your career to new heights. Feel no fear. Take action. Apply now!


Hostinger is a customer-obsessed, idea-driven, ever-growing web hosting giant. As a global company, we believe in personal online expression and constant growth.

With offices located in Lithuania, Indonesia, Brazil, Ukraine, and Cyprus we have an international team made of web hosting experts. They work hard daily to provide top-notch web hosting services and technology, allowing people around the globe to unlock the power of the internet and acquire the freedom to learn, create, and grow.

We use no-limits PHP, MySQL, hPanel tools, allowing complete creative control over your personal endeavors.

On top of that, we are the biggest free web hosting company in the world!

We care deeply about the success of our clients, understanding the scale of our work and its daily global impact. Hostinger works diligently every day, to lay the path for your success.

Read more about our company culture and join our amazing team!
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information about UAB „HOSTINGER“
2413 €
Avg. salary gross
(72% higher than LT average)
Number of employees
10-20 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1145 €
25% earn 1145-1818 €
25% earn 1818-2976 €
25% earn more than 2976 €

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