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Tesonet
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Retention Specialist (Privacy Protection Product)

Vilnius - Tesonet

Job description

Marketing Guild Life

Loud Crowd Fueling Our Stratospheric Growth

Powered by a passion for technology and ambition for success, our marketing team features the most skillful people who are true experts in their fields. We are SEO wizards, PR gurus, top talented performance, retention and social media marketers, designers, creatives, strategists and copywriters.

Not letting go of that inner child inside us is part of our team’s success – nothing is too naive to be said out loud and every idea is welcomed here. Being foolishly creative can be totally fine! Sometimes that’s what it takes to achieve the greatest milestones. However, in numbers and A/B testing we trust, and we have our hands on the most advanced tools that can help us reach our goals. Did we mention we never let that CR drop – just the bass?

What you will do:

  • Manage all customer retention activities;
  • Create, implement and optimise “Refer a friend” program;
  • Manage all email execution, planning and improvement;
  • Distribute customer satisfaction surveys, analyze the results, and make recommendations on how to improve business;
  • Lead our product upsell efforts;
  • Thoroughly monitor support tickets trends and reasons, be capable to present it to the marketing management team;
  • Provide feedback to the marketing team regarding service disruptions or customer concerns;
  • Increase customer satisfaction and utilize it to leverage business success.

What we expect:

  • If you have any project management experience, that would be appreciated;
  • Previous experience in customer support is a must;
  • Experience in direct email marketing (ability to write emails yourself would account as a bonus);
  • Customer first attitude;
  • Analytical thinking;
  • Understanding how team leading works;
  • More than fluent English.

What We Offer

  • Great conditions for work - flexible hours, spectacular view of a river on your side;
  • Top-notch technologies and tools to work on world-renowned products;
  • Always fully stocked kitchen to fuel your productivity;
  • Need to unwind? We have what you need: chill zones, ping-pong, and more;
  • Monday meditation sessions to reboot your mind and have a fresh start;
  • Professional growth opportunities (training courses of your choice, books, global conferences, business trips, etc.);
  • Awesome team. Seriously - the best! We do regular internal events, knowledge sharing talks, team retreats & workation trips like nobody else;
  • Gross salary starting at 1700 EUR/month.
Tesonet

Tesonet

Tesonet is home to a number of innovative projects that are taking the tech world by storm. We are driven to succeed and see no boundaries in reaching the heights we have envisioned. That said, the success of our projects rests on the shoulders of our great team that's on the way to a digital revolution.
Among the products we have developed, there’s a world-renowned cybersecurity service, data intelligence service and unique business solutions powered by machine learning. No matter if it’s B2C or B2B projects, we always challenge the norm, invest in the latest technology and strive to achieve what others believe impossible.