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UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“
More about company »

Service Desk Analyst (6+ month project)

900-1500 eur/mon. Net
Vilnius - UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“

Responsibilities

  • Provide first contact technical support to end-users via phone calls, emails and chat
  • Utilize excellent customer service skills and exceed customer expectations
  • Track, route and redirect problems to correct resources when needed
  • Ensure proper recording, documentation and closure of tickets
  • Walk customers through problem solving process
  • Follow-up with customers, provide feedback and see problems through to resolution
  • Recommend procedure modifications or improvements
  • Preserve and grow knowledge of service desk procedures, products and services
  • Update and contribute to knowledge base articles
  • Mentor and share knowledge with other team members

Requirements

  • Minimum 12 months of experience working in a high volume help desk call center
  • Excellent oral and written communication skills.
  • Proficiency in English
  • Excellent Customer relationship skills with a track record of exceeding customer expectations
  • Expertise with entire Microsoft Office suite with emphasis on Excel, Visio, Project and Access
  • Microsoft Windows
  • Adobe
  • Printer setup and configuration
  • Desktop and laptop software installation
  • Smartphone configuration and support a plus, Android, IOS

Salary

900-1500 eur/mon. net
UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“

UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“

Strategic Staffing Solutions International (S3I) is global provider of Staff Augmentation and Information Technology consulting services company founded over 20 years ago in Vilnius, Lithuania. S3I was founded as international headquarters for USA based company Strategic Staffing Solutions, Inc. (S3). During the years of successful business development and expansion in Europe company has established additional offices in Latvia and United Kingdom to serve the professional staffing and business process outsourcing needs of companies with an interest in Europe. S3I provides services to Fortune 500 companies and FTSE100 customers around the world from multiple industries.

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