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UAB „People Link“

SERVICE DESK ANALYST

Vilnius - UAB „People Link“

YOUR ROLE:

  • Provide solutions to clients support requests via telephone regarding hardware, software and network problems.
  • Use an internal ticketing system to track and log call details.
  • Achieve standard KPIs: average call handling time, first call resolution and call quality.
  • Update the knowledge base and suggest novel solutions by closely interacting with other teams.

WHAT’S IN IT FOR YOU:

  • You’ll work in a professional and multi-cultural environment where employees are valued and respected;
  • The thing that current employees value most at the company is ability to grow: you’ll get trainings and other opportunities to grow that will contribute to your further career;
  • The company will offer an ability to manage work and studies by having an option of working part-time.

REQUIREMENTS:

  • 1-3 years of experience in customer service (freshers with excellent English skills may also apply);
  • Basic knowledge of IT hardware and software (e.g. Internet browsers, Anti-virus software, etc.)
  • Fluent in English (oral and written);
  • Flexibility to work late shifts (if required).
UAB „People Link“

UAB „People Link“

TGW Logistics group - logistikos automatizavimo sistemų vystymo lyderė. Įmonė kuria bei diegia automatizuotų
paskirstymo centrų sistemas – nuo mechatronikos iki robotikos, valdymo sistemų bei programinės įrangos. TGW remiasi
tvirta partneryste su klientais visuose bendradarbiavimo etapuose – nuo planavimo, įgyvendinimo iki tolimesnės
ilgalaikės sistemų priežiūros.
Kviečiame susipažinti:
Stiprindama savo inžinierių komandą, TGW Limited kviečia prisijungti Automatikos inžinierių - programuotoją