Responsibilities:
· Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
· Logging call details into tickets in the internal system.
· Work closely with teams to obtain technical knowledge and to propose innovative solutions and update the knowledge base
· Meet standard KPIs (average handling time, first point resolution, call quality)
Requirements
Skills:
· Knowledge of basic computer knowledge.
· Proficiency in English language (verbal and written)
· Positive, self-starter attitude with desire to exceed client expectations
· Attention to detail, highly organized, with an absolute focus on quality of work.
· Flexibility to work in shifts
Company offers
· Vibrant working environment in multicultural global community
· Opportunities to learn and grow, clear career path in a growing multinational organization.
· Private health insurance & extra benefits
Salary
1-90 €/hour net
Changes if made permanent after 3 month Contract
Gemraj Technologies Ltd
A global technology company that helps enterprises reimagine their businesses for the digital age.