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Girteka įmonių grupė

Service Desk Consultant (Axapta)

Šiauliai - Girteka įmonių grupė

Job description

Due to a burst in the organization’s growth resulting in increased demand for IT services, our IT Service Desk team strives to provide the best service for Girteka Logistics employees. If you are passionate about IT, and if troubleshooting software issues is like a new game for you, then perhaps you are looking at the right place. You would join the team of other IT professionals who mainly focus on helping internal employees with resolving software-based challenges.

  • Troubleshoot and resolve any issues in a thorough, timely, and professional manner for onsite and remote employees using email, phone, and other electronic means
  • Create various accounts for new hires and existing employees such as administering user accounts on these IT systems:
  • Microsoft Dynamics Axapta
  • Transics
  • Ruptela
  • Analyse and resolve issues in a way that helps future-proofing (i.e. documentation)
  • Track and manage IT request and incident records in the company’s ticketing system;
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Requirements

  • Good analytical and problem-solving skills
  • Proven experience as an IT help desk technician or other technical customer support role

  • Knowledge of Microsoft Dynamics Axapta or Navision systems
  • Ability to troubleshoot and resolve various technical issues
  • Good customer service and communication skills
  • Drive to improve
  • Good spoken and written English, Lithuanian languages
  • Russian language (advantage)

We offer

  • International and ever-growing organization
  • Opportunity to solve challenging real-life issues
  • Professional, highly skilled and friendly colleagues
  • An environment which is hungry for creativity and innovation
  • A career in both vertical and horizontal direction
  • Corporate events, internal and external trainings
  • Monthly salary (gross): 1100-1350€. Specific salary is offered based on work experience, competence, and compliance with other job requirements

Girteka įmonių grupė

Kurkite savo karjerą „Girteka Logistics“ – skaitmeninėje pervežimų kompanijoje, apjungiančioje tradicinį krovinių gabenimą su moderniomis technologijomis. Mūsų sėkmės paslaptis yra tarptautinė 18.000+ kolegų komanda, kuri dirbdama su žinomiausiais pasaulyje prekės ženklais siekia būti akivaizdžiu pirmu pasirinkimu mūsų klientams, darbuotojams, bendruomenei, akcininkams ir partneriams.

Mes nuolat augame, kartu skatiname augti ir savo darbuotojus: 77 proc. įmonės vadovų pradėjo savo karjerą nuo asistentų ar specialistų pozicijų ir toliau plečia savo atsakomybes įmonės viduje.




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