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Service Desk Specialist

Vilnius - Telia

Mes esame

Right now, we are looking for Service Desk Specialist to Service Desk team. This new opportunity for an Service Desk Agent could really be something special for someone who is in for new challenges, are you ready to take one?

The Service Desk team is on an exciting change journey in improving and modernizing the Telia Company’s internal delivery processes and tools, and we are looking for new colleague who is quality-focused, forward-thinking and have a customer centric focus to join this dedicated and energetic team and be a key player!

Your next challenge?

Service Desk Specialist will be responsible for ensuring qualitative, world class support delivery for approximately 20 000 internal users in the Nordics & Baltics. You will act as a first point of contact for all Company’s user related queries helping them to navigate through applications or resolving simple day to day questions via phone and web form.

Who are you?

You will be our voice of Service Desk, so you will have to be service minded, customer oriented and a flexible fast-thinker who enjoys the challenge of coordinating and resolving issues quickly on the spot. Since you will be supporting users in an international environment, great coordination and communication skills in English are crucial. Maybe you want to change your career path or you have just graduated from university, in anyway – this is a great entry position to start and grow as a professional in Telia Company.

Your personality:

  • Customer/user focused
  • Quick to act and have ability to remain calm in stressful situations
  • Quality and results oriented

You experience:

  • Computer skills and experience
  • Fluent in English (verbal and written)
  • Previous experience in customer/user support is an advantage


If you fancy joining my team, apply for the job! Do you need to know more, call me on ,send me an email at or write me a message via LinkedIn.

Only selected candidates will be informed. Selection is ongoing, so do not hesitate to get in touch.

Welcome to Telia – Home to your next big opportunity!


Everything we do is about bringing the world closer through technology. Our 20,000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. We’re empowering people, companies and societies. This is our business. Our passion. Our home. Welcome to Telia, the home of your next big opportunity and a place where everyone can be themselves with equal access to opportunities.