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Kempinski Hotel Cathedral Square
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Shift Leader

Vilnius - Kempinski Hotel Cathedral Square

Job description

The incumbent in the position is responsible for supervising the operations at the reception to ensure that the highest professional services are given to all guests in accordance with the Kempinski quality service standards.

Responsibilities

Plan and supervise the day to day operations of the Reception section (guests arrival and departure, room sales, room assignments, VIPs‘, Groups etc.);
Coordinates and monitors the work of direct FO subordinates;
Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly;
Carry out training for new employees and on the job training;
Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction.
Liaise and coordinate with various departments to ensure all information on guests are accurate;
Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests;
Supervise all cashier work of subordinates;
Engage and update the team on loyalty programme;
Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function;

Requirements

Hotel Apprenticeship College Diploma in Hospitality Management or equivalent
Minimum of 1 to 2 years experience in a receptionist position at Front Office preferably in an international five star hotel.
English – excellent oral and written skills
Additional language - beneficial
Operational knowledge of Front Desk operations
Knowledge of VIP welcoming protocol
Solid Knowledge in Microsoft Office (Word, Excel and PowerPoint)
Advanced knowledge of Opera
Kempinski Hotel Cathedral Square

Kempinski Hotel Cathedral Square

"Kempinski Hotel Cathedral Square" viešbutis, priklausantis tarptautiniam "Kempinski" viešbučių tinklui. Viešbutis įsikūręs pačiame Vilniaus centre su kvapą gniaužiančiais vaizdais į Katedros aikštę, siūlantis neprilygstamą prabangą bei eleganciją. Viešbutyje yra 96 kambariai, įskaitant 13 erdvius apartamentus, stilingą restoraną ir barą, daugiau kaip 600 m² erdvę skirtą konferencijų ir susitikimų salėms, sveikatingumo ir SPA klubą, 11 metrų uždaroje patalpoje įrengtą plaukiojimo baseiną, sauną bei garine pirtį.
Company's average salary is 1028€
27% higher than LT average
SoDra's October data (salary before taxes)

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