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Shift4 Payments Lithuania UAB

SUPPORT SPECIALIST (Early morning shift)

1100-1300 €/mon. Gross
Calculate »
Net per month
„Unicorns Lithuania“ association member
Vilnius - Shift4 Payments Lithuania UAB

Job description

Tech Support candidate will be responsible for supporting, training, and implementing our enterprise payment gateway LIGHTHOUSE TRANSACTION MANAGER® and corresponding services to a broad customer base in a myriad of industries. A successful candidate must be familiar and experienced in an Application Service Provider (ASP) operating environment and be able to effectively articulate solutions to the customer. Essential Functions will be:

  • Answering all inbound calls, emails to the Customer Support department;
  • Identifying issues defined by customers;
  • Logging case history and follow up on open cases for quality assurance and account retention;
  • Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services;
  • Keeping abreast of our solutions’ new features, functionality, and installation procedures.

We will inform only selected candidates.

Requirements

  • Proficient written and spoken English is a must;
  • Troubleshooting of PC-related issues;
  • Ability to pick up new concepts easily with a passion to learn and self-motivation;
  • Ability to multi-task effectively;
  • Assertive and able to resolve customer issues with tact and diplomacy;
  • Excellent communication skills required;
  • Ability to work in a stable early morning shift (5 AM - 3:30 PM);
  • Available schedule: Wednesday to Saturday.

Company offers

  • Growing innovative company with a friendly atmosphere;
  • An opportunity to work in an international environment;
  • Highly skilled team of colleagues and career opportunities;
  • Library, trainings, online courses and other benefits to improve your skills;
  • Unifying events, team buildings and break room with modern consoles;
  • Competitive salary;
  • Snacks and other treats in the office;
  • 3 days off per week.

Salary

1100-1300 €/mon. gross
Depends on the experience.
Shift4 Payments Lithuania UAB
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Shift4 Payments Lithuania UAB

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit .
information about Shift4 Payments Lithuania UAB
3426 €
Avg. salary gross
(2X higher than LT average)
582
Number of employees
10-20 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2020 €
25% earn 2020-2622 €
25% earn 2622-4141 €
25% earn more than 4141 €