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UAB „Western Union Processing Lithuania“
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Team Leader, Subpoena (Legal Request) Fulfillment

Vilnius - UAB „Western Union Processing Lithuania“

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Would you like to be a part of the General Counsel Office at the intersection of legal, regulatory, and business requirements? Do your talents lie with developing and motivating a team? Join Western Union as a Team Leader in our Subpoena Fulfillment group.

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

You will operate within the Litigation department, which is part of the General Counsel Office. Every year, Western Union receives thousands of subpoenas and other compulsory requests (collectively, “subpoenas”) for transaction data and other information. Timely and accurate fulfilment of subpoenas is one of our many legal obligations.

This position is responsible for supervising and managing a team of Subpoena Specialists who receive and fulfill subpoenas for the company. You will classify and distribute subpoenas to your team based on complexity and language skills. You will have to use judgement of how to handle escalations and complaints as well as determine appropriate contacts for various issues reaching the email box. You also will assist the manager in implementing process changes, monthly reports, process and system updates and ad hoc projects. You, as a Team Leader will provide mentoring and coaching and conducting regular structured one-on-one meetings with team members, and also prepare and follow through on career development plans and organize team events. You will conduct weekly team meetings, participate in interviews, onboarding and training process for new hires. One of your goal will be to ensure that Key Performance Indicators will be met and Quality Assurance corrections are followed up.

You will use your strong interpersonal skills to communicate across all management and organizational levels with Western Union, as well as with a variety of different law enforcement, regulatory, government, and private organizations. In this position, your daily language will be English and a second language is a plus. You are very organized and can multitask and work with constantly changing priorities and meet deadlines. You have an ability to establish and maintain effective working relationships and promote a positive company image. You are engaged in daily work and ownership of your work product. High degree of professionalism and discretion when working with confidential and sensitive matters. Previous experience of people management and of lean and agile working methodologies is also desirable.

Join us and let's move money for better

It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

UAB „Western Union Processing Lithuania“

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.
Information about UAB „Western Union Processing Lithuania“
1939 €
Avg. salary gross
(50% higher than LT average)
Number of employees
Distribution of employees by salary (before taxes):
25% earn up to 1343 €
25% earn 1343-1672 €
25% earn 1672-2112 €
25% earn more than 2112 €
Company manager: Šarūnas Šuipis

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