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HR factory

TECH CLIENT SUPPORT SPECIALIST

1352-1652 €/mon. Gross
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Net per month
Vilnius - HR factory

RESPONSIBILITIES:

  • Handle client support requests, mainly via inbound calls. Clients are also able to send their inquiries via email or chat;
  • Understand client needs, expectations and assist in order to achieve resolution;
  • Provide excellent customer service by making sure that clients don’t have outstanding issues.

REQUIREMENTS:

  • Proficient written/spoken English is a must;
  • Ability to work evening and night shifts;
  • Basic IT and Networking knowledge;
  • Help desk experience OR Customer Service experience (either face to face or in a support center) is highly preferred;
  • College degree in Computer Science / IT related field or Networking is a plus.

COMAPNY OFFERS:

  • Amazing colleagues and friendly team vibe;
  • Rewards and recognition. Best of the Best receive rewards every quarter, this year they are going to California, would you like to join?;
  • Environment to grow and learn new things, career opportunities (40% of employees changed roles in 2020);
  • Employee benefits: remote work, employee health insurance, accident insurance, referral bonus;
  • Available Profit Sharing Plan for employees (based on eligibility);
  • Internal training programmes and free Udemy license for training online;
  • Office happy hours, board game nights and company outings;
  • Fully stocked kitchen with snacks and beverages;
  • Taxi for employees starting or ending shifts within night hours.

Salary

1352-1652 €/mon. gross
+ pay for night shifts, with possibility to grow.
HR factory

HR factory

OUR CLIENT - is an award-winning iPad Point of Sale solution for single and multi-location brick-and-mortar retail, food businesses and more with recognizable clients like Shell, Cinnabon, and In-N-Out to name a few.

HR factory is an international strategic partner in human resource management with multiple years’ experience in top class professionals and management recruitment. The company operates in Lithuania, Estonia, and Germany.