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Thermo Fisher Scientific

Technical Application Scientist - qPCR, English/Russian speaker

1400-2120 eur/mon. Gross
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Net per month
Vilnius, Lentvaris, Trakai - Thermo Fisher Scientific
DARBO RINKOS LYDERIS 2020
Tarp TOP 30 Lietuvoje

Job description

  • Provide technical support for Thermo Fisher Scientific qPCR and/or genetic analysis product lines and instruments by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.
  • Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted.
  • Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
  • Accurately record pertinent information from customer contacts in Customer Relationship Management system.
  • Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
  • Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
  • Present technical updates to colleagues and contribute to department meetings.
  • Participate in additional special team or individual projects.
  • May be required to perform other related duties as opportunities arise.
  • Minimal travel may be required for the position.

Requirements

  • Minimum Qualifications: M.S. in life sciences, biochemistry, molecular biology, chemistry or a similar field.
  • Preferred Qualifications: PhD or a PhD with post-doctoral experience. Experience with assay and instrument troubleshooting.
  • 2-10 years of laboratory experience.
  • Hands-on experience with quantitative/real-time PCR techniques, including sample preparation, data acquisition, and analysis is required.
  • Requires in depth knowledge of real-time instruments, software, kits and services.
  • Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus.
  • Prior experience in customer service is a plus.
  • Must be fluent in both written and spoken English and Russian.
  • Proven ability to quickly learn large amounts of new, complex technical information.
  • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
  • Ability to manage multiple priorities.
  • Problem-solving ability.
  • Computer literacy, including spreadsheet, database, word processing and Internet applications.
  • A minimum two-year commitment to Technical Support is requested due to the extensive up-front training needed to fully support our expansive product line.

We offer

  • The innovative environment of the rapidly growing international company.
  • High performing, driven and supportive working culture and outstanding development possibilities to increase your potential.
  • An exciting opportunity to be part of a dynamic global organization and work with experienced professionals.

Please send your resume in English!

Salary

1400-2120 eur/mon. gross
DARBO RINKOS LYDERIS 2020
Tarp TOP 30 Lietuvoje
Thermo Fisher Scientific

Thermo Fisher Scientific

„Thermo Fisher Scientific“ – didžiausia pasaulio kompanija, siūlanti produktus ir paslaugas mokslui. Mūsų misija – padėti klientams kurti sveikesnį, švaresnį ir saugesnį pasaulį.

Kompanijos padalinys Vilniuje – UAB „Thermo Fisher Scientific Baltics“ kuria ir gamina produktus gyvybės mokslų tyrimams ir diagnostikai. Produktai yra plačiai naudojami visame pasaulyje tiriant genų sandarą, raišką ir įvairovę, kuriant naujus diagnostikos metodus.

Esame vertinamas kaip geidžiamas darbdavys: 2020 m. Lietuvoje mums įteiktas Metų darbdavio apdovanojimas, 2019 m. - pripažinti Lietuvos TOP darbdaviu gamybos sektoriuje.
information about Thermo Fisher Scientific
6697 €
Avg. salary gross
(4 kartus didesnis už LT vidurkį)
1510
Number of employees
>100 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 3035 €
25% earn 3035-5323 €
25% earn 5323-7891 €
25% earn more than 7891 €