Technical Customer Support Manager
From 1582
eur/mon.
Gross
Net per month
Vilnius
- UAB „ALLIANCE RECRUITMENT“
Job description
- Answer customers’ technical inquiries
- Remotely monitor our customer’s events.
- Provide technical support to our customers and interpreters during events.
- Take part in developing existing and new custom technical solutions.
- Provide trainings to our colleagues, customers and interpreters on how to use our software.
- Help us to onboard new customers.
Requirements
- Proven working experience in IT technical support field.
- Orientation towards finding a solution for every possible situation.
- Advanced knowledge of computer networks, Windows and Mac operating systems.
- Experience in technical audio and video support would be an advantage.
- Speaking, writing and reading in English on a technical proficiency level.
- Ability to work shifts.
- Ability to work weekends, when necessary (planned in advance)
- IT Service Desk/Help Desk experience preferred.
- Understanding that positive customer experience is the key to company’s success.
We offer
- Exciting fast-paced global environment (hey, company is shifting the global market!)
- Besides office in Vilnius old town (as soon as a pandemic is over), an option to stay in our workspace and living space in Klaipeda (spend your summers there if you want!)
- An awesome international team to work with and the chance to bring our exciting technologies to the market.
Salary
From 1582 eur/mon. gross
UAB „ALLIANCE RECRUITMENT“
Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.You might have seen Interactio in top world's conferences, disrupting event industry with real-time audio broadcasting solution for simultaneous interpretation, overflow audiences, poster sessions, and more. Up to now, Interactio were used at 11K+ events worldwide.Some of Interactio happy clients: European Institutions, Mary Kay, Microsoft, Google, Mastercard, Lush, TEDX, Brian Tracy, Tony Robins, Jordan Belford, etc.
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