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UAB „Prospect Labs“

Technical Customer Support Representative at fast growing startup

Vilnius - UAB „Prospect Labs“

Job description

We are looking for a technical customer support representative to join one of Europe's fastest lead generation tech startup companies from September / October to work with either our European time zone customers or US time zone customers (we are hiring for both roles)

You will be primarily responsible as 2nd level support analysing and diagnosing technical issues and working with 1st level support to interact with customers to fix their problems.

The company is ProspectLabs.co and the Founder Patrick Collins one of the top growth hacking coaches in Europe.

Main responsibilities for the role:

🚀 Resolve customer queries via email, live chat and calls

🚀Provide an accurate response in a timely manner

🚀Working hours 9 - 5pm for European customers or 2pm - 10pm for US customers


Requirements:

Perfect written and spoken English

A minimum of 2 years experience in a customer service role (in English)

Able to troubleshoot and solve urgent, complex, and critical problems

Enjoy working in a fast-paced team and take on the challenge of making customers happy

Goal-oriented, organised and have great time-management skills

Very high attention to detail

College degree in Computer Science / IT related field is a plus

A definite plus…
Keen interest and experience with LinkedIn

We offer
You will be starting on a 1250 EUR monthly wage after tax.

Your wage will be reviewed after the first 3 months and then potential to increase.

20 days paid holiday per year.

You will be working from Alt Space, a brand new co-working space in Ogmios Miestas, Vilnius surrounded by young entrepreneurs and freelancers where you will be able to join the community and various events.

We are looking for a person who wants to join the company long term and keep growing with us.
UAB „Prospect Labs“

UAB „Prospect Labs“

Prospect Labs is a LinkedIn lead generation software for startups and SMBs. Sales people all over the world are using it to generate leads from Linkedin.