No.1 LITHUANIA'S MOST VISITED JOB SITE
Bazaarvoice

Technical Implementation Engineer

From 1480 €/mon. Gross
Calculate »
Net per month
Vilnius - Bazaarvoice

Who we're looking for

The Bazaarvoice services team is looking for candidates experienced with delivering Web technologies in a professional services capacity delivering the scope of work in an allocated number of hours and days. This individual will be responsible for all phases of the clients’ projects including planning, design, implementation, configuration, data transformation, training and transition to other teams.

The Technical Implementation Consultant (TIC) proactively engages with the Client throughout the length of the project with the overall objective of getting Clients live with Bazaarvoice Solutions in their environment thereby decreasing the overall Client Time to Value (TTV) to an absolute minimum. This is a hybrid role that incorporates both business and technical skills and experience. The role is primarily responsible for training, enablement and support to a Client’s business and technical teams on Bazaarvoice products, implementation best practices and technical interdependence.

As you will be consulting our US clients, your work hours will be from 4 pm to 1 am.

Responsibilities and requirements

Responsibilities, Process and Task Management:

  • Enables the client to implement the components of the Bazaarvoice core platform and ensures client’s implementation includes all necessary features to see full value.
  • Ensures work is well defined, changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion, customer satisfaction is attended to throughout the engagement.
  • Understands how to prioritize work in a proactive manner. Anticipates consequences of actions, potential problems and opportunities for improvement.
  • Keeps client aware of contractual obligations around remaining hours, remaining days and project status against contractual due date.
  • Delivers the full scope of the contract and understands how to manage scope creep and/or scope change.
  • Collaborates with Sales, Engagement Management, Business Strategists, Client Success and other cross-functional teams.
  • Owns every aspect of the implementation from the Technical Kickoff until the point the client has passed Production QA.

Responsibilities, Functional:
  • Understands clients’ objectives and KPIs.
  • Determines the customer’s configuration needs based on above objectives and KPIs.
  • Performs the functional customization of the solution per industry best practices and client requirements.
  • Trains the end users in using the Bazaarvoice tools for configuration changes reporting and analytics.
  • Coaching, support and communication of the value of BV best practices and features (Pixel, SEO, Syndication).

Responsibilities, Technical:
  • Become an expert in your Practice’s Baazarvoice product(s) and solution(s).
  • Become an expert in Bazaarvoice implementation methodologies, best practices, supporting tools and technology.
  • The ability to become highly proficient in their Practice’s Bazaarvoice product(s) and technologies through a combination of formal and self-guided training opportunities.
  • Oversee the required configuration, data conversion, migration, and validation tasks for client implementation projects.
  • Provide one-to-one and small-group coaching to Bazaarvoice clients’ technical teams.
  • Regularly communicate with internal teams and clients on project and task status, risks, and issues.
  • Proactively identify potential roadblocks and immediately report them to the Engagement Manager.
  • Manage multiple client technical relationships simultaneously.
  • Contribute to a positive, collaborative team environment.
  • Manage and track time in line with agreed processes to maximize utilization.
  • Utilize JIRA as the main source of project tracking.
  • Work with Practice team to develop and maintain product and customer best practices, documentation, and processes.

Requirements:
  • A positive, self-starter attitude and the desire to exceed client expectations at every opportunity.
  • Take consultative approach to understand client objectives and working with clients to guide them towards an implementation that meets established objectives.
  • HTML and CSS hand-coding skills and an understanding of basic JavaScript concepts and common libraries.
  • Foster high client satisfaction while also driving the client towards completion of their own tasks to maximize their own value.
  • A high sense of urgency with an understanding around delivering the highest amount of value in the least amount of time.
  • The ability to manage multiple ongoing projects at a time while maintaining high quality results.

Ideally have:
  • Strong technical troubleshooting skills using industry-accepted best-practices and tools.
  • The ability to earn the confidence and trust of clients and peers in other departments.
  • Prior experience in a customer-facing technology role or Technical Consulting service position.
  • The ability to adapt to a rapidly evolving technology and business environment.
  • High attention to detail and the desire to strive for perfection.
  • Excellent written and verbal communication skills.

Nice to have:
  • Experience guiding SaaS clients through implementation/onboarding is a plus.
  • Working in an agile environment with an understanding of operating lean.

Why join Bazaarvoice?

Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.

Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.

Commitment to diversity and inclusion:

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Salary

From 1480 €/mon. gross
Bazaarvoice

Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
information about Bazaarvoice
2970 €
Avg. salary gross
(95% higher than LT average)
180
Number of employees
5-10 mln. €
Revenue 2023 y.
Distribution of employees by salary (before taxes):
25% earn up to 2251 €
25% earn 2251-2742 €
25% earn 2742-3526 €
25% earn more than 3526 €