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DexCom Lithuania, UAB

Technical Support Representative - English Speaking

From 1400 eur/mon. Gross
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Net per month
Vilnius - DexCom Lithuania, UAB

Job description

As a Technical Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products. Your assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated and focused team, you ensure a high-quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable and/or to troubleshoot their issues so they can use Dexcom products as intended.


Fluency in English both written and oral communication, a second European language would be an advantage but is not a requirement.
Sound working knowledge of all Windows/Mac OS X operating systems and associated web browsers Internet Explorer, Chrome, Safari and Firefox.
Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems.
Knowledge and experience of providing support across a number of social media channels.
Innate ability to troubleshoot and problem solve issues while exhibiting strong customer service skills and excellent phone acumen.
Strong verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.
Superior phone acumen and ability to show empathy to customers.
Ability to retain detailed information, troubleshoot and solve problems.
Strong proficiency in troubleshooting issues and thinking through problems.
Able to work flexible hours on a rotating schedule including evenings, holidays and weekend.
Ability to work independently with supervision as required and with other departments.
Desire, drive and willingness to be part of a very fast-moving company.

We offer

An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation.
You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to those living with Diabetes.
Opportunity to carve out a long-term career.
Access to outstanding training and development programmes.
Work with over 5,000 awesome colleagues in an open, fast-paced and fun working environment.
Attractive benefits including performance-based bonus, medical insurance, private pension, accident, and life insurance, team events etc…
Monthly salary for this position starting from 1,400 EUR gross. The final offer will depend on your qualifications, competencies, professional experience and requirements for the role.


From 1400 eur/mon. gross
DexCom Lithuania, UAB

DexCom Lithuania, UAB

Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes.