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UAB „Ruptela“

Technical Support Specialist (English/Polish/Russian)

Up to 900 eur/mon. Net
Vilnius - UAB „Ruptela“

Ruptela is looking for a Technical Support Specialist to join our talented Opperations and Customer Experience team!

We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way we help organizations to manage their property effectively, save resources and environment with a key focus on exceptional quality. No challenge is too big – in many cases our clients face complex business problems, this gives our employees an opportunity to participate in interesting projects and face many challenges while striving for the best results.

Technical Support Specialist role is not an exception – consulting customers in technical topics, solving technical incidents, configuring tracking devices and software platform will be part of the job. Technical Support Specialist will work with team experts in transport telematics industry so great learning opportunities are guaranteed.

Your key roles will be:
  • Consult our B2B customers over phone and email in technical topics including using, installing and configuring our GPS tracking devices, using our software or integrating our data to customer systems
  • Solve technical incidents related to our products and solutions, manage major incident solutions with help and involvement of other departments (RnD, manufacturing, sales, etc.)
  • Configure tracking devices and software platform to meet customer needs
  • Gain wide knowledge of hi-tech Transport telematics solutions (GPS tracking devices, Fleet management software and other hi-tech products and solutions) created by Ruptela
  • Grow your customer service and communication skills
  • Increase your problem solving and troubleshooting skills
  • Work under best practices (ITIL, LEAN)
  • Work hard to become a technical expert of our products and solutions and build your career in one of the leading companies in the region

Requirements

  • Higher education (technical background preferred)
  • Technical understanding and interest to grow your knowledge in Transport Telematics solutions field
  • Ability to explain technical information for both technical and non-technical people
  • Ability to analyze the situation and find out of the box solutions when the answer "impossible" is not accepted
  • Fluent English, Polish and Russian languages
  • Ability to multitask and work in a fast-paced environment
  • Ability to work in a team as well as find solutions independently

Our Promise

  • Profesional and welcoming team to share opinions, figure out solutions and learn
  • Freedom and responsibility to think of solutions, not just to do what you are told
  • Opportunity to occasionally work from home
  • Means for your development: conferences, relevant training courses, books and team building activities
  • Diverse motivational package and additional health insurance
  • Office filled with coffee, tea, fruits and cookies, different lounge rooms and activities

Your personal data will be processed in accordance with our privacy policy ().

Salary

Up to 900 eur/mon. net
UAB „Ruptela“

UAB „Ruptela“

We are a fast-growing and customer-centric company with big ambitions. Our vision is to be among Top40 companies in transport telematics aftermarket globally by 2022.

We had started our journey back in 2007 when Andrius Rupšys founded Ruptela.

Since then we have grown from a team of 3 people to a team of over 220 people. From local business to an international company with customers in 127 countries.

Today, we develop, design and manufacture hardware, firmware and software products for fleet management and GPS tracking. We provide ready-to-use telematics solutions.

Our mission is to enable companies to reduce costs, save time and improve their efficiency by globally providing integrated transport telematics solutions with great customer experience.

Our values are courage, care and evolution.

information about UAB „Ruptela“
3089 €
Avg. salary gross
(2X higher than LT average)
225
Number of employees
20-30 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1974 €
25% earn 1974-2642 €
25% earn 2642-3923 €
25% earn more than 3923 €