UAB Majorel Lithuania

Training and Quality Manager

3250-3960 €/mon. Gross
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Net per month
Vilnius - UAB Majorel Lithuania

Job description

At Majorel we design, build, and deliver end-to-end Customer Experience for many of the world’s most respected digital-native and vertical leading brands.

Are you: passionate about Quality? Leading people within a growing project and company? Excited to provide exceptional customer service by training the team and the Company?
If your answer is Yes, then apply now!

We are looking for a Training & Quality Manager to join an amazing team in our growing Organization!
You will be working for our client, one of the biggest online accommodation providers worldwide.

Your Role:

  • Responsible for Coaches and Trainers to ensure high performing teams standards.
  • Managing and implementing departments quality monitoring system in accordance with the service standards and processes
  • Ensuring specified KPI performance; analyzing the quality of the service and creating reports
  • Maintain and monitor accurate performance trends for each direct report as overall team level performance.
  • Identifies and develops continuous improvement opportunities implementing common process methodology for process improvement.
  • Evaluate and manage effectiveness by partnering with operations to create improvement action plans.
  • Identify, develop, and implement programs for overall quality improvement
  • Ensure facilitation and coordination of calibration process and sessions (both internal/external)
  • Develop and maintain strong working relationships with internal operations personnel and clients.
  • Oversee and administer audits of key support processes.
  • Ensure consistent application of the quality process/system.
  • Attend and facilitate client calibration or monitoring sessions
  • Facilitate Quality training and/or initiatives as directed
  • Deliver client-facing presentations related to quality


  • Excellent written and verbal skills in English (C1)
  • Excellent leadership and people developmental skills
  • Experience in quality, operations management
  • Proven ability to manage people, processes, and technology
  • Excellent understanding of Quality Assurance principles
  • Excellent written and verbal communication and presentation skills.
  • Excellent Time Management
  • Proficiency in software applications programs including Microsoft Word, MS Excel, MS PowerPoint, MS Outlook
  • Experience in similar role
  • Highly analytical
  • Performance-oriented

Company offers

  • Private Health insurance
  • Performance-based bonus
  • Referral Bonus
  • Wellbeing Program (such as: Sports & well-being events and Feel-Good activities)
  • Relaxation and game areas in the office
  • Free Parking
  • International and multicultural work environment
  • Fully paid trainings
  • Career development programs & trainings
  • Hybrid work model


3250-3960 €/mon. gross
Taking in consideration your current professional competence and work experience.
UAB Majorel Lithuania

UAB Majorel Lithuania

Majorel is an international service company, specializing in customer experience and business process outsourcing. With more than 78,000 employees globally we design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.
We are focused on next generation customer service. Our client one of the biggest online accommodation providers worldwide.
It is unique and exciting opportunity to join the company.
information about UAB Majorel Lithuania
2547 €
Avg. salary gross
(67% higher than LT average)
Number of employees
5-10 mln. €
Revenue 2021 y.
Distribution of employees by salary (before taxes):
25% earn up to 2063 €
25% earn 2063-2262 €
25% earn 2262-2591 €
25% earn more than 2591 €