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UAB „People Link“
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USER OPERATIONS SUPPORT ASSOCIATE (NIGHT SHIFT)

900-1300 eur/mon. Net salary
Vilnius - UAB „People Link“

THE COMPANY IS OFFERING YOU

  • Full-time salary based on experience;
  • The opportunity to be a key player and build your career;
  • A transparent environment where team members with a wide range of perspectives and
backgrounds are valued;
  • Start-up environment and amazing team-buildings;
  • International colleagues;
  • Unlimited vacation policy; work hard and take time when you need it.

ROLE AND MAIN TASK

  • Resolve incoming questions from incoming users via email succinctly, effectively and efficiently.
  • Document support issues and contribute to knowledge base (Zendesk).
  • Onboarding and monitoring of customers, including KYC and AML compliance checks.
  • Act as a bridge between our user operations, product, compliance, and engineering teams on product issues and bug resolution.
  • Monitor social media channels on Twitter/Reddit and Facebook and make sure users receive prompt and amazing customer service.
  • Support community and marketing efforts in the blockchain technology scene.

THE PERFECT CANDIDATE

  • The foremost quality for this position or any position at Blockchain is integrity.
  • Experience with customer or technical support, a plus if you’ve used ZenDesk before.
  • Knowledge of cryptocurrencies.
  • Fluent English. Other business functional languages are highly desirable, especially Russian.

Salary

900-1300 eur/mon. net salary
UAB „People Link“

UAB „People Link“

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. This position is located in Vilnius, Lithuania.

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