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Client Service Manager with passion for great customer service | SEB, Vilnius

2400-3600 €/mon. Gross
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Net per month
Vilnius - SEB
Do you want to positively impact our customers by helping them achieve their business goals? This role might be for you!

SEB is a leading northern European financial services group, a large organization with many areas in which one can accelerate, drive, or support our core business. Bring an entrepreneurial mindset, passion for learning, and a collaborative nature, and you will have the opportunity for a long and exciting career here. Does that sound like a fit for you?

You will be a part of a highly skilled, customer-centric and dedicated team. Cash Management Client Services is perceived as an easily accessible, relationship focused business partner for SEB’s corporate clients. The primary role of a Client Services Manager is to enhance client experiences by building long term meaningful client relationships, having extensive knowledge within Cash management area and a vast network of SEB’s internal product and service specialists.

Learn more about Cash Management Department and meet your future colleagues:
www.seb.lt/en/career/seb-global-services/cash-management-client-services

As a Client Service Manager, you will be responsible for:

  • Taking ownership of the complete post-sales life cycle of our clients
  • Effective communication with clients and colleagues across SEB on daily basis
  • Preparation and delivery of various documentation and reports
  • Running implementations of certified products & channels for existing and new clients
  • Coordinating legal discussions regarding product agreements
  • Building high-level knowledge and good relations with clients

To thrive in this role, we believe you have:

  • 2+ years of experience in financial services industry, preferably in Account Management, Client Services or Sales
  • Fluent English language skills (both written and verbal)
  • Ability to develop and grow client relationships and deliver creative and flexible customer solutions
  • Ability to make decisions and conduct courageous conversations
  • Incident handling and problem-solving skills
  • Proven strong service orientation with excellent organizational skills
  • Ability to effectively communicate with all levels of stakeholders within and outside of the organization
  • Knowledge of Cash Management products and services would be an advantage.

What we offer:

  • Entrepreneurial Scandinavian environment: work-life balance, hybrid way of working, international working environment, empowering culture. Friendly and welcoming teammates, top-class client network and projects or other.
  • Growth culture: extensive training and learning opportunities, additional learning platforms, local and international internal mobility possibilities, long-term stability. Learn to deliver world-class service to customers, possibility to help transform an industry, and put an impact on social or environmental issues or other.
  • Modern environment: innovative company in forefront of technology, challenging, cutting-edge work, excellent office environment, agile and modern ways of working.
  • Additional monetary benefits: paid seniority vacation and volunteering days, allocations to Your pension fund, profit sharing programme, and additional health insurance.
Monthly salary range for this position: 2400 - 3600 EUR before tax deduction. The final offer will depend on the experience and competencies of the selected candidate. The overall remuneration package consists of the salary together with other benefits.

Do you want to be a part of SEB? Welcome to our inclusive culture, where our shared values inspire and uplift our team. We celebrate diversity and strive to ensure every employee feels seen, heard, and valued.

We are looking forward to your application by May 19, 2024.
Since we select candidates continuously, feel free to send in your application before the deadline.

Learn more about working at SEB here: www.seb.lt/en/gs
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.

Salary

2400-3600 €/mon. gross
DARBO RINKOS LYDERIS 2023
I vieta finansų kategorijoje

SEB

SEB yra daugiau nei pirmaujanti finansinių paslaugų organizacija. Mūsų ambicinga vizija – klientams ir visuomenei teikti pasaulinio lygio paslaugas. Todėl nuolat ieškome skirtingos patirties turinčių kolegų, nuo studentų ar ką tik mokslus baigusių iki patyrusių ekspertų.

Dažniausiai ieškome ekonomikos, verslo administravimo ir vadybos, bankininkystės, finansų ir apskaitos, IT specialistų. Tačiau mūsų gretose yra ir ne vienas matematikas, fizikas, mokytojas ir net gydytojas ar žurnalistas. Tad net jei tavo išsilavinimas ar studijos nesusijusios su finansais, tikime, kad daug dalykų gali išmokti pas mus, todėl pasidomėk galimybėmis!

Tuos, kurie nuosekliai siekia tikslo, sunkiai atsispiria iššūkiams, sugeba bendradarbiauti, kviečiame dirbti SEB grupėje – SEB banke, SEB grupės paslaugų centre Vilniuje ar kitose SEB grupės įmonėse Lietuvoje.

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information about SEB
4690 €
Avg. salary gross
(3X higher than LT average)
1464
Number of employees
>100 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 3455 €
25% earn 3455-4255 €
25% earn 4255-5540 €
25% earn more than 5540 €

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