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Customer Service Representatives with fluent Russian and English

1611-1750 €/mon. Gross
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Net per month
Vilnius - UAB „Teleperformance LT“

Job description

We are looking for Russian and English-Speaking Customer Service Representatives to join our Customer Support team. You will be working for our client, one of the biggest online accommodation providers worldwide.

Duties and responsibilities

  • Handling incoming phone calls and emails from the website users
  • Managing reservations, special requests and complaints and finding solutions to website user’s inquiries
  • Working hours from Monday to Saturday between 7:30-19:00 (40 hours per week)

Requirements

  • Excellent Russian and English language skills (verbal and written)
  • Strong communication and administration skills
  • Customer-focused approach
  • Attentiveness, positive attitude
  • Relevant permit to work in Lithuania
  • Computer literacy and good MS Office knowledge
  • Experienced in a target-based/KPI driven environment is a plus

Company offers

  • Private Health insurance
  • Performance-based bonus
  • Referral Bonus
  • Wellbeing Program (such as: Sports & well-being events and Feel-Good activities)
  • Relaxation and game areas in the office
  • Free Parking
  • International and multicultural work environment
  • Fully paid trainings
  • Career development programs & trainings
  • Hybrid work model

Company offers

Work life balance

Remote work possibility

Health

Health insurance

Office

Table football Ping pong Game consoles Free snacks Bicycle storage

Transport

Free parking

Salary

1611-1750 €/mon. gross
Taking in consideration your current professional competence and work experience.

UAB „Teleperformance LT“

Teleperformance is a world-renowned leader in providing integrated customer support services (outsourcing). Teleperformance provides technical support, translations, consulting and other services to international companies and projects according to their specifics and the language used. Our mission is to deliver an exceptional customer experience at every opportunity. This is how we create opportunities and value for our employees, customers and communities.

The Teleperformance contact center in Lithuania was established in 2015 and provides services in English, Swedish, Portuguese, Hebrew, Russian, Danish, Lithuanian and other languages. We believe that every employee and customer is an important part of our team, which is why we adhere to established internal DNA principles; integrity, respect, professionalism, innovation and commitment. We offer our employees the most comfortable working conditions in a new business center in the heart of the city, as well as the opportunity to work from home. All employees are invited to participate in celebrations, games and competitions organized by the company, maintaining relationships even in an informal environment. We also improve employees' social responsibility by organizing various charity campaigns, support programs and other initiatives. It is important to us that employees develop comprehensively, so we have and constantly improve internal training programs. For three years in a row, Teleperformance Lietuva has been certified with "Great Place to Work" global certificates based on an employee survey, so we believe that our efforts are appreciated by employees and that we improve and grow together every year.


Office Location: Business Stadium North, Šeimyniškių st. 19, Vilnius, 4 floor
See all ads of this company (4)
information about UAB „Teleperformance LT“
2058 €
Avg. salary gross
(35% higher than LT average)
495
Number of employees
20-30 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 1569 €
25% earn 1569-1957 €
25% earn 1957-2371 €
25% earn more than 2371 €

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