Customer Service Specialist (with Lithuanian language skills)

Process customer orders in an efficient, accurate, and timely manner, using dedicated systems within allocated countries/areas.
Be able to discuss effectively products and services of the company to current and prospective customers in a way that conveys a positive image of quality, integrity, and better understanding of our business.
Facilitate the escalation process of inquiries and complaints to resolve in autonomy.
Handle and influence customer satisfaction by demonstrating tact, sensitivity, and integrity.
Developing work relationships and assist Commercial and Project teams through careful review of their open orders making appropriate follow-up calls/e-mails and offering pre and post customer service for sophisticated custom orders.
Maintain excellent Export compliance and Company reputation by screening for denied persons and entities, restricted end uses and diversion using the compliance control systems; IBS, Precision, Securimate and GTC Sanction controls.
Prioritize workflow to meet customer expectations.
Order Management
Working efficiently alongside other departments to guarantee outstanding customer service.
Process/System Efficiencies
Follow systems and procedures outlined in company manuals, staff meetings, intranet, and e-mails. Ability to learn, accept, and retain specific order management procedures and to meet required instructions and policies related to order management.
Participate as a significant team member by supporting others Customer Care representatives as needed. Possess excellence in organization and team leadership skills.
Processing inquiries within the framework of public tenders
Regular reporting to public structures in Lithuania
Be the substitute in the event of the absence of another team member

Education

Bachelor’s degree, preferably in Business Administration or a scientific subject area strongly encouraged, graduates.
Experience

Requires Customer Service experience and/or scientific background
Internal candidates-requires shown knowledge of the Company’s systems, processes, and technical product line.

Excellent communication and interpersonal skills reflecting a positive, professional, customer-centered organization.
Must have the ability to identify and tackle problems and to multi-task under deadline.
Shown success in handling difficult customers with integrity, dignity, and tact required.
Must demonstrate excellent proficiency in personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint.
Excellent English language skills (oral and written) is a must.
Strong ability to collaborate with colleagues, and share the workload as needed to provide quality customer support.
Strong self-motivated individual, who functions well in a fast-paced and diverse team environment with autonomy; running and prioritizing high volumes of work.
Must be a highly upbeat and fast learner
Intermediate to advanced level experience in Microsoft word/Excel
Prior bioprocess production knowledge a plus

The innovative environment of the rapidly growing international company.
Hard-working, supportive working team and management with outstanding development possibilities to increase your potential.
An opportunity to be part of a multifaceted global organization and work with experienced professionals.
We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits.
Salary 1984 – 2971 Eur./month before taxes.

1984-2971 €/mėn. neatskaičius mokesčių