Junior Customer Support Quality Analyst (REMOTE)

We are looking for a remote Junior Customer Support Quality Analyst to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast-growing, innovative USA-based company, which specializes in health, beauty, and pet products development.

IMPACT BRANDS is on a mission to help improve the lives of people all over the world with its owned and operated family of brands that empower people to live their best life (PureHealth Research, Pureance, Trumeta, Petmade, VitalPeak).

Can you imagine the thrill and excitement of making a positive impact on billions of people? Join our diverse movement of top talented people around the world!

What We Offer

• An exciting opportunity to work in a vibrant international environment for a fast-growing USA-based company
• Inspiring, positive, innovative team, friendly and cooperative colleagues with teamwork culture
• Competitive salary and bonus based on experience and performance
• Work from home office or workspaces and "stress-free" environment
• A multitude of possibilities to improve professionally and personally (training courses of your choice, books, conferences, etc.)
• Flat hierarchies with the opportunity to influence the company from the beginning and a lived, mutual feedback culture
• We care about your well-being and work-life balance, so we offer a whole package of benefits
• There’s a freedom to explore ideas and to get unlimited career growth opportunities

Perks & Benefits

• Sign-up Bonus
• Quarterly Bonus
• 25+ Working Days of Holidays
• 2 days per year for volunteering (of your choice)
• Budget to install your Home Office
• Team buildings, off-sites, workations, business trips in Lithuania and abroad
• Online events, games, degustations, outside speakers, etc.
• Monthly health budget for your wellness
• Courses, seminars, conferences, and other training options in Lithuania and abroad
• Our brand products for free
• Presents, specials, and company retreats

During a Typical Day, You’ll:

• Actively listen to customer service and sales agents' calls to identify pain points, areas of improvement, and adherence to established processes using pre-prepared questionnaire forms.
• Read and analyze customer support tickets to identify recurring issues, trends, and opportunities for process enhancement.
• Conduct mystery shopper calls to evaluate the customer experience and uncover potential gaps in processes.
• Document findings from data collection activities clearly and concisely to contribute to comprehensive process documentation/improvement.
• Work closely with the team to develop data-driven recommendations for process improvement, specifically addressing customer interactions.

Requirements

• Student (of the last year) or graduate from Business, Management, Data Analysis, or similar field
• Excellent communication skills in spoken and written Lithuanian & English
• Great interpersonal and problem-solving skills
• Ability to work in a fast-paced environment where improvements are continuously being made and things change quickly

Bonus:

• 6+ months of customer service or sales representative experience

Salary

800-1200 €/mon. net

Keep in mind that we are open to discussing a different salary based on your skills and competencies.