Customer Support Team Lead
2800-3400
€/mon.
Gross
„Unicorns Lithuania“ association member
Net per month
Vilnius
- UAB „Ovoko“
Who We Are
Ovoko is the largest online marketplace dedicated to used car parts in Europe. We connect over 3000 professional sellers from 15 countries to tens of thousands of B2B and B2C customers alike. Our mission is to give parts a second life and change the way used car parts are purchased today. We build products that facilitate a circular economy in the automotive industry and our cross-border shipping solution is unmatched in the industry.
About The Role
As a Customer Support Team Lead, you will be responsible for leading and managing a team of customer support specialists to ensure exceptional customer service and satisfaction. You will oversee day-to-day operations, provide guidance and coaching to team members, and collaborate with other departments to improve processes and enhance the overall customer experience.
In This Role, You Will
- Lead and manage a team of customer support specialists, providing guidance and coaching as needed.
- Ensure the team meets or exceeds customer service goals
- Monitor and evaluate team performance, provide feedback for continuous improvement
- Collaborate with other departments to enhance the customer experience
- Identify areas for process improvement, streamline operations, and boost efficiency
- Conduct regular team meetings to communicate goals, objectives, and updates, fostering a positive team culture
- Participate in hiring and onboarding new team members
- Maintain accurate records and reports of customer support activities.
What We’re Looking For
- Experience in leading a team
- Inspiring leadership that motivates teams to achieve goals
- Demonstrated ability to solve problems and make decisions
- Proficiency in using customer support software, ticketing systems, and other relevant tools
- Knowledge of customer service principles and best practices
- Ability to handle high-pressure situations and effectively manage customer escalations
- A data-driven mindset, capable of analyzing customer support metrics
- Fluency in written and spoken English language.
What’s In It For You
- Learning budget for your personal and professional growth
- Private health insurance from day one
- Employee stock option plan
- Work from anywhere in the world for up to 30 days per year
- Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”
- Flexible working hours & remote work opportunities
- Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks
Salary
2800-3400
€/mon.
gross
Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.
Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.
UAB „Ovoko“
Ovoko is one of the largest Lithuanian based online B2C marketplaces in Europe. Together with the team of dedicated professionals, we are building a digital infrastructure that brings the revolution to the used car parts industry. We have already changed the way people buy and sell their car parts online and have gained popularity across the whole Europe.
We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
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We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
information about UAB „Ovoko“
5080 €
Avg. salary gross
(3X higher than LT average)
143
Number of employees
20-30 mln. €
Revenue 2023 y.
Distribution of employees by salary (before taxes):
25% earn up to
3129 €
25% earn
3129-4796 €
25% earn
4796-6693 €
25% earn more than
6693 €