Production Planner (s)
Vilnius
18 days ago
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Customer Support Team Lead
From 2500
€/mon.
Gross
Net per month
Vilnius
- UAB „ALTECHNA“
Nature of work
We are looking for a Customer Support Team Lead who will have a unique opportunity to create outstanding customer experience process and build her/his own team!
We are happy to be able to serve some of the biggest names in the laser industry - who trust us to meet their demanding standards and requirements.
Your mission will be to support them in the best possible way!
What you will do:
We are happy to be able to serve some of the biggest names in the laser industry - who trust us to meet their demanding standards and requirements.
Your mission will be to support them in the best possible way!
What you will do:
- Build your own Customer Support team which will ensure the high-quality customer experience
- Develop and maintain strong relationships with our customers (B2B) – manage their questions, resolve problems, and ensure their satisfaction by providing quality service
- Collaborate with other teams, initiate internal projects and changes that arise from customer feedback
- Prioritize work for team members, assign tasks and lead by example
- Audit customer support procedures and trends, determine constant improvements
We expect that you have
- 2+ years of customer support experience
- proven experience in a leadership role within the customer support domain
- strong customer-first and solution-oriented mindset
- stakeholder management skills
- excellent communication skills (oral and written)
- can-do attitude
We expect that you are:
- ready to roll up your sleeves and set a high standard for customer support at Altechna
- well-organized and disciplined
- proactive and able to make decisions quickly
- fluent in Lithuanian and English
Our promise to you
- Opportunity to make an impact
- Freedom to organize your work and flexible working hours
- Attractive perks & benefits package
- Monthly gross salary from 2500 Eur. The final offer will depend on the experience and competencies of the selected candidate.
Other information
- Hybrid work model
- Working place: Vilnius, Savanorių av. 176B
- Full-time
The company offers
Work life balance
Flexible work hours Remote work possibilityHealth
Health insuranceOffice
Table football Free snacksTransport
Free parkingOther
Phone for personal usageSalary
From 2500
€/mon.
gross
UAB „ALTECHNA“
UAB Altechna is a high-tech company providing solutions to science and industry in the fields of photonics and laser research.
Company specialization:
Company specialization:
- Production and sale of laser technology components in Lithuanian and foreign markets;
- Metrological research.
information about UAB „ALTECHNA“
90
Number of employees
10-20 mln. €
Revenue 2022 y.