SALES MANAGER
Vilnius
12 days ago
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JUNIOR IT SPECIALIST
1500-2000
€/mon.
Gross
Net per month
Vilnius
- UAB „Penkių kontinentų komunikacijų centras“
It is important to us that you:
- You would have obtained a higher education related to IT;
- You should be from 1 year old. similar work experience;
- You have excellent problem solving and critical thinking skills and strong communication skills;
- You would know operating systems (Windows, macOS, iOS, Android) and have basic software knowledge;
- You would have work experience with service desk and remote support software;
- You would be able to complete the work within the set deadlines and manage difficult situations;
- You should have good knowledge of Lithuanian and English (Russian is an advantage);
- You would have obtained an ITIL certificate (advantage);
- You would have experience with service desk software ServiceNow or Jira Service Management (advantage);
- You would have acquired basic knowledge of scripting or automation (advantage).
In this position you:
1. You will provide assistance to users:
2. You will manage tasks:
3. I diagnose hardware and software failures:
4. You will manage user accounts:
You will contribute to the creation, modification and removal of accounts, as well as changing passwords and establishing access.
5. You will take care of the documentation and knowledge base:
6. You will provide remote user support:
- Will provide professional assistance to users by phone, e-mail. by mail or live;
- Resolve technical issues, diagnose software failures and escalate complex issues to the appropriate support teams.
2. You will manage tasks:
- Register, prioritize tasks and ensure orderly and accurate documentation;
- You will monitor and manage task statuses to ensure SLA commitments;
- Inform users about the status of the task execution.
3. I diagnose hardware and software failures:
- Diagnose and troubleshoot hardware and software malfunctions for stationary and portable computers, mobile and peripheral devices;
- You will perform software installation, updates and configuration changes.
4. You will manage user accounts:
You will contribute to the creation, modification and removal of accounts, as well as changing passwords and establishing access.
5. You will take care of the documentation and knowledge base:
- You will maintain and update information about known problems and their solutions;
- Contribute to the creation and maintenance of the knowledge base.
6. You will provide remote user support:
- Provide assistance to users remotely;
- Utilize remote support tools for fault diagnosis and problem solving.
We will give you:
Work life balance
Flexible work hours Remote work possibilityHealth
Gym subscriptionOffice
Ping pong Shower Fruits, gym, lounges, library, art gallery, table tennisOther
Discounts for company products/services Frequent training- Qualification improvement opportunities;
- A dynamic, innovation-oriented work environment in an international group of IT companies;
- Work processes organized according to ITIL standards;
- Possibility to work part-time at home (1 day/week);
- The possibility to use additional sports, entertainment and recreation areas installed in the office;
- Special partner discounts;
- Traditional holidays are organized for company employees (summer, winter, pet days, ice cream days, etc.).
Salary
1500-2000 €/mon. gross
The specific salary is determined taking into account the candidate's competence and work experience.
We will invite candidates who meet the requirements listed in the advertisement for an interview. We guarantee confidentiality.
The specific salary is determined taking into account the candidate's competence and work experience.
We will invite candidates who meet the requirements listed in the advertisement for an interview. We guarantee confidentiality.
UAB „Penkių kontinentų komunikacijų centras“
We are representatives of the Penki brand. We provide our services to private and business clients:
- We design, update, modernize and expand our own fiber-optic network "Penki", which provides high-quality Internet, IP television, home security services to the residents of the capital;
- We take care of infrastructure installation and administration, provide computer resources rental, equipment licensing, programming, business process optimization, and website design services.
information about UAB „Penkių kontinentų komunikacijų centras“
2621 €
Avg. salary gross
(72% didesnis už LT vidurkį)
70
Number of employees
3-5 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2005 €
25% earn 2005-2480 €
25% earn 2480-3432 €
25% earn more than 3432 €