Customer service expert (second level) in Kaunas

We are currently looking for a Customer Service and technology expert who will solve non-standard and more complex problems of Tele2 customers (2nd line support). And that's not all - you will have the opportunity to be the first to get acquainted with telecommunications innovations and devices and to test them. The happiness of Tele2 customers will directly depend on you. Interesting? - Junkie!


We hope you will be interested in:

• identify and promptly solve non-standard questions and technical problems that arise for customers;
• search for solutions when working and managing many different information systems;
• provide customers with verbal and written feedback about the solution to their problem;
• be interested in technological news and share your knowledge with clients or colleagues.

To be successful, you will need:

• at least 2 years experience and good results in working in the field of customer service in a contact center (technical service experience is an advantage);
• understanding of accounts and contracts (understanding of the telecommunications market about the network (2G, 3G, 4G), roaming, device settings - an advantage);
• analytical skills in finding solutions and analyzing information through different systems;
• ability to explain complex processes patiently and in simple words;
• good Lithuanian and English language skills, Russian language (advantage).

Salary from EUR 1,570 to EUR 2,400 (excluding taxes), plus bonuses depending on results and a basket of additional benefits. Salary will be discussed with you and will depend on your knowledge and skills.

If you have any questions, the team leader Modest will be happy to answer them, tel. no. .

#KamDirbtiKitur! #Let's #BravelyDifferent

1570-2400 €/mon. gross