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Payments and Operations Specialist

1900-2720 €/mon. Gross
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Net per month
Приймаємо українців
Vilnius - UAB „Dipocket“

Main goal of the position:

DiPocket Group is a European Embedded Financial Services provider, complementary to and independent from banks, offering payment and technology infrastructure to corporates, fintech and even smaller credit institutions. Use cases include, among others, solutions for funds disbursement, corporate purchases, employee benefits, gift cards, which DiPocket is able to offer both in the EEA and the UK. We are currently looking for Payments and Operations Specialist to join our team, in this role your main purpose will be managing and optimizing our payment processes as well as ensuring effective operational support to clients regarding Card transactions, Bank transfers, Internal transactions, etc.

What would you do?

  • Process payments promptly and accurately using established procedures.
  • Ensure compliance with payment policies, procedures, and regulatory requirements.
  • Ensure that all payments are accurately processed, recorded, and reconciled.
  • Address discrepancies or errors in payments and implement corrections when needed.
Collaborate and maintain positive relationships with customers, analyze and respond to their inquiries.
  • Collaborate with cross-functional teams to address payment-related issues and improve payment workflows.
  • Suggest improvements to payment procedures and systems for better efficiency and security.
  • Coordinate and control the correct processing and display of transactions in company systems.
  • Ensure payment transactions comply with internal and external rules and regulations.
Correct errors during transaction processing, collaborate with the IT team to change the transaction flow processing logic.
  • Investigate potential bugs or frictions escalated by other teams (e.g., Customer Support) or indicated by our monitoring, and work closely with the technical team to fix them.
  • Control and maintain procedures for data transfer to the accounting environment in accordance with the requirements of the finance department.
  • Participate in working groups to integrate new processes, services, and tools regarding operational support for the company's business, where necessary.

What would we expect from you?

  • Fluency in English language, both written and spoken.
  • Proficiency with MS Excel.
  • Self-motivated with ability to work independently as well as part of the team.
  • Strong at analyzing data and attention to details with great sense of responsibility.
  • Highly adaptable to changing circumstances and priorities.
  • Experience with operational support of card transactions, knowledge of standard rules of MasterCard /VISA.

What would we offer?

  • Performance and compensation reviews.
  • Quarterly wellness budget.
  • Excellent opportunities for personal and professional development, including participation in external trainings and conferences.
  • Company and office events.
Free parking.
  • Pet-friendly office.
  • Hybrid working schedule with 3 days per week at the office and others flexible.


Kindly refer to our Privacy Notice for Candidates Personal Data Processing for information regarding our data processing procedures throughout recruitment processes: dipocket.org/privacy-notice-for-candidate-personal-data-processing.

We offer

Work life balance

Flexible work hours

Health

Health insurance

Office

Free snacks Bicycle storage Shower

Transport

Free parking

Salary

1900-2720 €/mon. gross

UAB „Dipocket“

DiPocket UAB
DiPocket is a B2B2C Fintech offering turnkey white labeled embedded payments solutions ranging from financial apps for loyalty and customer acquisition, to physical and virtual gift cards, to cards for disbursements (e.g. loans, gig economy, employee benefits) to wearables for cashless events. A principal member of Mastercard and VISA, DiPocket operates across the EEA with a focus on Central Europe and offers tokenizable cards in most European currencies. Established in 2015, DiPocket is an Authorized Electronic Money Institution regulated by the Bank of Lithuania as well as the FCA and employs a growing team of more than 100 people across its locations in Vilnius, London, Warsaw and Kyiv.
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information about UAB „Dipocket“
3758 €
Avg. salary gross
(2 kartus didesnis už LT vidurkį)
27
Number of employees
1-2 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2542 €
25% earn 2542-3147 €
25% earn 3147-4356 €
25% earn more than 4356 €

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