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Vilnius
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Service customer manager (coffee machines)
1200-1600
€/mon.
Net
Vilnius
- MB Kavos džiaugsmas
Nature of work
LOOKING FOR Customer service manager (coffee machines)
a person WILLING and CAN grow!
Do you like coffee?
Are you result oriented?
Are you drawn to understanding the technical side of things (that you deal with)?
Are you passionate about teaching others?
For those who answered YES, look below⬇️:
Activities:
We offer you
a person WILLING and CAN grow!
Do you like coffee?
Are you result oriented?
Are you drawn to understanding the technical side of things (that you deal with)?
Are you passionate about teaching others?
For those who answered YES, look below⬇️:
Activities:
- serve, inform service customers live, by phone, online;
- advise customers on technical, coffee preparation issues;
- manage assigned repair projects, orders;
- control the occupancy of repair workshops, manage flows;
- to achieve the set goals of the team;
- listen to what the customer needs and offer a solution through services and products based on his needs;
- responsibly record the progress of the process, results in the project management system, transfer relevant information to responsible team members.
We offer you
- to realize an excellent environment, to reveal one's strengths;
- the opportunity to contribute to the promotion of coffee culture and the development of technical service in Lithuania;
- a fair motivational system that provides the opportunity to earn according to the efforts made.
Employee requirements
What we expect from you:
Advantages:
Do you feel that you are not strong in all points? Basic knowledge is a good start if you take the attitude that there is nothing you can't learn.
- desire to improve and motivation to act;
- that you like working with people;
- experience in working with new and loyal customers (service, sales);
- customer service experiences related to increasing customer loyalty;
- attention to details, thoroughness;
- independence and courage;
- mindsets focused on solutions (not problems or excuses);
- responsibility, helpfulness and diplomacy;
- accountability and compliance with obligations;
- "outgoing" type of personality (in other words, without fear of calling, making mistakes, without feeling "awkward").
Advantages:
- experience in the service of coffee equipment or similar equipment;
- barista experience;
- knowledge of Russian/English language.
Do you feel that you are not strong in all points? Basic knowledge is a good start if you take the attitude that there is nothing you can't learn.
The company offers
Other
Discounts for company products/services Frequent trainingSalary
1200-1600
€/mon.
net
The option of accessories is provided.
The option of accessories is provided.
MB Kavos džiaugsmas
6 years of active experience in the field of service - technical support.
25,000 cups of coffee by customers drinking daily with our serviced coffee machines.
A large base of loyal customers from private coffee lovers to corporations or high-ranking secret government institutions.
Career and Opportunities:
Value-based assessment and feedback;
Personal and professional growth discussions whenever you want;
Freedom to do different things from your work area;
Autonomy, family business.
Culture:
Transparency and trust;
The model and values of the family business(es);
Open, inspiring colleagues;
Open communication and leadership in growth;
SMART goal setting system;
LATTE System, Velocity and MVP;
We are not afraid of new, bold moves so that we can learn from them;
A practical approach.
Challenges:
Flexibility vs concentration;
Independence vs teamwork;
A fast-changing, dynamic environment;
Intensive communication with different clients;
High standards - a strong, thoughtful and ambitious team (often asked "why?");
Constructive criticism. We share our (humble) opinion directly, instead of gossiping behind your back.
25,000 cups of coffee by customers drinking daily with our serviced coffee machines.
A large base of loyal customers from private coffee lovers to corporations or high-ranking secret government institutions.
Career and Opportunities:
Value-based assessment and feedback;
Personal and professional growth discussions whenever you want;
Freedom to do different things from your work area;
Autonomy, family business.
Culture:
Transparency and trust;
The model and values of the family business(es);
Open, inspiring colleagues;
Open communication and leadership in growth;
SMART goal setting system;
LATTE System, Velocity and MVP;
We are not afraid of new, bold moves so that we can learn from them;
A practical approach.
Challenges:
Flexibility vs concentration;
Independence vs teamwork;
A fast-changing, dynamic environment;
Intensive communication with different clients;
High standards - a strong, thoughtful and ambitious team (often asked "why?");
Constructive criticism. We share our (humble) opinion directly, instead of gossiping behind your back.
information about MB Kavos džiaugsmas
2
Number of employees
100-200 tūkst. €
Revenue 2022 y.