Technical Service Representative

1300-1500 €/mon. Net

Work from home - UAB „Rockstarsoft“

About the company

Rockstarsoft is a part of the Expandi family that is based in Lithuania. We are now looking for a Technical Customer Service Representative to join one of Europe's fastest lead-generation tech startups, which incorporates the newest technologies in SaaS solutions. The company consists of a highly interactive, widely diverse and supportive young team, which you can join immediately.

The position

We are looking for an extension of our Technical Service team in the position of an experienced Technical Service Specialist. In this position, you are going to be responsible for processing all questions and bugs reported internally. You will be the key link between Customer Support and Developers, ensuring timely and effective investigations and resolutions of issues and complicated customer cases. Some of your duties will include investigating edge customer cases and identifying and describing issues to Developers. You will be working closely with Customer Support and Developer teams to make sure all technical issues are handled and resolved quickly and efficiently.

Your key responsibilities

Identifying and prioritising technical services needs from customers and taking ownership in finding solid solutions.
Providing second-line product and service information and resolving product-related problems and support on in-depth technical-related issues.
Creating an overview and structure in recognizing patterns across customer issues and how to proactively deal with this.
Structuring Technical Service communication within the Expandi team and working with the Development and Customer Support teams to solve bugs and drive growth in existing accounts using customer insights and proactively identifying churn risks.
Organizing the Technical Service tickets in Jira and making sure tasks are prioritized and handled in time.
Analyzing Technical Service data and highlighting points of attention for Customer Support.
Providing recommendations for improving product service quality and scalability of the Technical Services.

Your talents and skills

Proven experience in technical services or a related role in a SaaS environment.
A college degree in Information Systems/IT-related fields is a plus.
Written and verbal fluency in English.
Excellent problem-solving and analytical skills, with the ability to gather and evaluate data to drive decision-making.
Effective communication and collaboration skills, with the ability to work cross-functionally with a customer-oriented mindset.
Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.
Passion for technology and a deep interest in staying up-to-date with industry trends and advancements.
Quick learner and keen to challenge yourself to improve your knowledge and skills.

Our offer to you

Full-time, paid training to help you on your way to success
20 days holidays and work holidays
Opportunity to work from home (Hybrid Model)
Salary between €1300 and €1500 per month (after taxes)
Working hours (we are open to discuss different starting times)

Company offers

Work life balance

Flexible work hours Remote work possibility Workation

Office

Table football Ping pong Game consoles Bicycle storage Shower Free coffee

Transport

Free parking

Other

Discounts for company products/services Frequent training

Salary

1300-1500 €/mon. net
Subject of discussion based on working expirience

UAB „Rockstarsoft“

A Lead generation tool focussed on the features you need to generate more leads

information about UAB „Rockstarsoft“

2821 €

Avg. salary gross

(85% higher than LT average)

Number of employees

200-300 tūkst. €

Revenue 2022 y.

J. Basanavičiaus g. 26, LT-03224 Vilnius

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