Performance Analyst (Customer Experience Management)
1960-2940
€/mon.
Gross
Приймаємо українців
Net per month
Vilnius
- „Lietuvos geležinkelių“ grupė
Position Description
Your competences and experience
AB "LTG Cargo" offers its employees
- Collect, analyze, systematize data on customer experiences, timely inform managers about KPI compliance, ensure control and changes
- Control KPI assurance in activities
- Initiate projects related to improving customer experience
- Understand the company's data systems, customer indicators and be able to make connections between the data in the systems. Take responsibility for the uniformity and accuracy of the data
- Develop CRM and other systems to meet the needs of service teams, initiate and participate in public procurement processes
- Work with the automation and robotization team: order reports necessary for the activity, test the correctness of reports, development
- Prepare presentations, present operational issues to managers, initiate changes
- Engage in company processes related to improving customer experience
Your competences and experience
- Higher university or equivalent education, priority – in the field of econometrics, statistics, mathematics or exact sciences (suitable if you are studying in your final year)
- At least one year of experience working with data (data analyst).
- Knowledge of basic SQL, working with databases is a big advantage
- Knowledge of operational processes and management principles of information systems, ability to identify and formalize requirements for system functionalities
- Ability to collect, analyze, systematize, summarize information, draw conclusions
- Ability to fluently convey ideas in writing and orally in Lithuanian (English would be an advantage)
- Ability to work with Power BI is a big plus
- Ability to independently plan, organize one's activities, make decisions related to direct work functions, solve problems and work in a team
- Independence, ability to work in uncertain conditions
AB "LTG Cargo" offers its employees
- Become part of the team of one of the largest Lithuanian companies
- Dynamic work during the period of changes in the company, when there are opportunities to contribute to the improvement of the company's performance
- Everyday life full of professional challenges, participation in the implementation of various projects, opportunities for self-expression
- Team atmosphere, personal and professional development, training and professional development
- The possibility of working in a hybrid way
- Voluntary health insurance
- Accident insurance
- Well, and, of course, free train trips throughout Lithuania
Salary
1960-2940 €/mon. gross
„Lietuvos geležinkelių“ grupė
Lietuvos Geležinkeliai is creating a sustainable future for Lithuania, enabling people and goods to move cleaner, more efficiently and more advanced. Together with its subsidiaries, Lietuvos Geležinkeliai forms the largest railway group in the Baltic States and one of the most important employers in Lithuania. Lietuvos Geležinkeliai is not just a transport company.
Its importance for Lithuania is strategic, and its influence on the life of Lithuania is particularly important. This obliges us to act responsibly and far-sightedly, to take the initiative and seek benefits for Lithuania. LTG group consists of main subsidiaries: LTG Infra, LTG Cargo, LTG Link, GTC.
LTG is an equal opportunities group of companies, open to all candidates and not discriminating against their gender, race, religion, orientation, age, disability or other characteristics not directly related to the performance of work. We value the abilities, values and strong motivation of new team members to be part of the team.
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Its importance for Lithuania is strategic, and its influence on the life of Lithuania is particularly important. This obliges us to act responsibly and far-sightedly, to take the initiative and seek benefits for Lithuania. LTG group consists of main subsidiaries: LTG Infra, LTG Cargo, LTG Link, GTC.
LTG is an equal opportunities group of companies, open to all candidates and not discriminating against their gender, race, religion, orientation, age, disability or other characteristics not directly related to the performance of work. We value the abilities, values and strong motivation of new team members to be part of the team.